Summary
Overview
Work History
Education
Skills
Timeline
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Anjell Davis

Summary

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Overview

6
6
years of professional experience

Work History

Crew Trainer

McDonald's
09.2024 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.

General Manager

Rue 21
02.2022 - 05.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
  • Provided exceptional support during company-wide transitions or expansions.
  • Oversaw financial aspects of the business including budgeting, forecasting, expense management, and profit analysis.

Team Leader, Sales Operations

Amazon
01.2023 - 04.2024
  • Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
  • Streamlined sales processes to improve efficiency and productivity within the team.
  • Enhanced customer satisfaction through proactive problem-solving and consistent followup.
  • Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
  • Analyzed sales data to identify trends, opportunities, and potential risks in order to inform future strategy adjustments.

Banking Advisor

Goldman Sachs
06.2022 - 09.2023
  • Extended and sustained relationships with customers to maintain and grow business.
  • Increased client satisfaction by providing personalized banking solutions and financial advice.
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Strengthened customer relationships through timely follow-ups and proactive communication.
  • Assisted customers with various banking transactions to ensure accuracy and maintain positive relationships.
  • Developed successful relationships with banking partners, negotiating favorable terms for clients'' accounts and transactions.
  • Collaborated with team members to develop innovative marketing strategies for promoting credit card products and services.
  • Enhanced sales performance by conducting thorough market research to identify potential clients and target audiences.
  • Conducted successful cold calls to generate new leads and expand the company''s client base.

Customer Service Representative

United Healthcare
07.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

Team Lead

JCPenney
03.2019 - 05.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Education

Bachelor of Science - Mass Communication

Virginia Union University
Richmond, VA
05-2021

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Decision-making
  • Coaching and mentoring
  • Team leadership and supervision
  • Problem-making
  • Organization
  • Adaptability
  • Typing speed
  • Phone etiquette
  • Goal oriented

Timeline

Crew Trainer

McDonald's
09.2024 - Current

Team Leader, Sales Operations

Amazon
01.2023 - 04.2024

Banking Advisor

Goldman Sachs
06.2022 - 09.2023

General Manager

Rue 21
02.2022 - 05.2024

Customer Service Representative

United Healthcare
07.2020 - 07.2021

Team Lead

JCPenney
03.2019 - 05.2020

Bachelor of Science - Mass Communication

Virginia Union University

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Anjell Davis