Anjelo Macias-Victoria
Phoenix,AZ
Summary
Proven team player with a track record of enhancing delivery efficiency and customer satisfaction at UPS Customer Center. Skilled in GPS navigation and strong communication, consistently meeting targets and adapting to route changes. Excelled in safety practices and package handling, contributing to a positive customer experience and operational success.
Overview
1
1
year of professional experience
Work History
Delivery Driver Assistant
UPS Customer Center
11.2024 - Current
- Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
- Participated in ongoing training opportunities provided by the employer, enhancing skillset relevant to the role of Delivery Driver Assistant.
- Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.
- Contributed to overall team success by consistently meeting daily delivery targets and goals.
- Verified package information, cross-checking invoices to maintain accuracy throughout the delivery process.
- Enhanced customer satisfaction with prompt and courteous service during deliveries.
- Assisted in maintaining vehicle cleanliness, conducting regular checks for optimal performance.
- Efficiently sorted packages based on priority status, enabling faster processing of high-priority shipments during peak periods.
- Improved delivery efficiency by assisting driver with loading and unloading tasks.
Warehouse Worker
Amazon
10.2024 - 12.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Warehouse Worker
Target
04.2024 - 10.2024
- Transported materials between storage and production zones.
- Regularly elevated materials up to Number pounds.
- Maintained adherence to performance standards while contributing to team success.
- Conducted regular stock rotations to ensure compliance with requirements.
- Safely operated a variety of warehouse machinery, following all guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Stock Room Associate
Sprouts
02.2024 - 06.2024
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Shelved new and returned inventory according to proper storage procedures.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Interpreted and followed verbal instructions and pull sheets.
- Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
- Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
- Received incoming merchandise and stored in correct stock locations.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Greeted store customers and discussed needs.
- Interacted with guests in friendly and knowledgeable way.
- Followed orders precisely for correct items, sizes and quantities.
- Greeted customers and directed to requested products.
Customer Service Cashier
Dicks Sporting Goods Distribution Center
11.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma - Automotive
Hope High School
Peoria, AZ01.2024
Skills
- Strong communication skills
- Professionalism and punctuality
- Safe driving practices
- Efficient route planning
- GPS navigation proficiency
- Basic math
- Package handling
- Punctuality
- Loading and unloading
- Heavy lifting
- Clean driving record
- Safety practices
- Organization
- Truck loading
- Forklift operation
- Delivery documentation
- Product inspection
Timeline
Delivery Driver Assistant
UPS Customer Center
11.2024 - Current
Warehouse Worker
Amazon
10.2024 - 12.2024
Warehouse Worker
Target
04.2024 - 10.2024
Stock Room Associate
Sprouts
02.2024 - 06.2024
Customer Service Cashier
Dicks Sporting Goods Distribution Center
11.2023 - 02.2024
High School Diploma - Automotive
Hope High School
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