ANJELYNNA ESTRADA
Ripon,CA
Summary
A reliable college student with high integrity and a strong work ethic. I can effectively multitask while working under pressure and time constraints. I can handle working in a fast-paced environment while also making sure customers are happy with our service. I am willing to work extra hours and be the most helpful as I can to the team. I carry value in my capability to work in both team-based and independent capacities. I learn fast and love to problem solve by communicating and using leadership skills to complete daily tasks and duties. A great addition to your team.
Overview
3
3
years of professional experience
Work History
Barista
BetterBuzz
02.2023 - 05.2023
- Cultivated warm relationships with regular customers.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Worked with POS system to place orders, manage payment, and handle complimentary items.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
SHIFT LEAD
Crumbl
04.2022 - 01.2023
- Demonstrated calm and confident leadership while overseeing a team of employees
- Efficiently organized and assigned tasks based on employee roles and skills
- Conducted comprehensive performance reviews and provided constructive feedback to both management and team members
- Contributed to fostering a positive atmosphere reflecting the unique "crumbl cookie culture."
- Managed day-to-day operations effectively
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
LIFEGUARD
Great Wolf Lodge Resort
05.2020 - 08.2020
- Created enjoyable and memorable experiences for guests of all ages
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Enforced waterpark rules and regulations courteously and effectively
- Provided friendly customer service to guests and addressed concerns.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Played a crucial role in responding to and managing emergency situations, administering emergency first aid and CPR when required
- Upheld safety and ensured the well-being of waterpark visitors
- Maintained composure in challenging situations and demonstrated a strong sense of responsibility
CREW TRAINER
McDonald's
06.2020 - 01.2023
- Facilitated the training and development of new employees, ensuring their proficiency in job responsibilities
- Monitored and improved employee performance through guidance and coaching, maintaining a high level of efficiency and accuracy
- Developed and executed strategies to enhance team performance, streamline processes, and achieve superior results
- Successfully multitasked to fulfill various duties and responsibilities
- Demonstrated strong leadership and mentoring abilities
Education
Bachelor of Science -
California State University - Stanislaus
Turlock, CA05.2027
San Diego State University
San Diego, CASkills
- Friendly and energetic
- Strong interpersonal skills, consistently radiating kindness and positivity in all interactions
- Quick to adapt, learn, and understand
- Effective communication skills in written, oral, and verbal English
- Proficient in math for cash transactions
- Team player
- Authentic and unique self, capable of creating genuine connections and interactions adaptable to changing circumstances, fostering a culture of learning and growth within the team
Timeline
Barista
BetterBuzz
02.2023 - 05.2023
SHIFT LEAD
Crumbl
04.2022 - 01.2023
CREW TRAINER
McDonald's
06.2020 - 01.2023
LIFEGUARD
Great Wolf Lodge Resort
05.2020 - 08.2020
Bachelor of Science -
California State University - Stanislaus
San Diego State University