Anjenette Bush
Customer Service Representative
Plano,TX
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Accomplished in providing unsurpassed support to demanding customers.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
TeleDirect Call Center
Sacramento, CA
09.2020 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enter data entry into computer system for processing and management.
- Experienced EEMR systems and scanning.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Caregiver
Self-employeed
Richardson, TX
08.2001 - 06.2020
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Secretary
State Farm Insurance
Plano, TX
02.2001 - 06.2001
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Composed inter-office correspondence and provided product and service information to customers.
Manager
North Texas Maintenance
Plano, TX
06.2000 - 02.2001
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team of 6 associates.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Education
Associate of Arts - Medical Billing And Coding
Everest University Online - Tampa
Tampa, FL05.2019
Associate of Arts - Medical Billing And Coding
Allen School New York
New York04.2011
Skills
- Complaint resolution
- Inbound and Outbound Calling
- Good listening skills
- Professional telephone demeanor
- Route dispatch
- Staff education and training
- Creative problem solv
Timeline
Customer Service Representative
TeleDirect Call Center
09.2020 - Current
Caregiver
Self-employeed
08.2001 - 06.2020
Secretary
State Farm Insurance
02.2001 - 06.2001
Manager
North Texas Maintenance
06.2000 - 02.2001
Associate of Arts - Medical Billing And Coding
Everest University Online - Tampa
Associate of Arts - Medical Billing And Coding
Allen School New York
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