Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anjenette Navarro

Fillmore,CA

Summary

Proven track record in enhancing customer service success, notably at Hely&Weber, by swiftly resolving issues and elevating service standards. Skilled in customer communication and support, demonstrated through the development of training processes and a detailed promotional sales database. Achieved significant improvements in customer retention and satisfaction, showcasing exceptional problem-solving and interpersonal abilities.

Overview

19
19
years of professional experience

Work History

Customer Service

Hely&Weber
03.2020 - 02.2023
  • Increased customer service success rates by quickly resolving issues.
  • Resolved customer service issues with timely and professional resolutions.
  • Managed restaurant scheduling, foodservice and customer service.
  • Provided exceptional customer service and consistently performed quality services.
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Created and maintained detailed database to develop promotional sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Personal Caregiver

Matt Ely
02.2017 - 08.2020
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored progress and documented patient health status changes to keep care team updated.

Customer Billing Representative

GTE / Verizon
04.2009 - 11.2017
  • Researched returned checks and arranged payment.
  • Reviewed payment plan with accounts payable by phone or email.
  • Processed incoming invoice payments.
  • Ran nightly batch report for invoice generation and addressed errors.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Used data entry skills to accurately document and input statements.
  • Monitored outstanding invoices and performed collections duties.

Administrative Assistant

Santa Paula Art Museum
08.2013 - 02.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Established administrative work procedures to track staff's daily tasks.

Personal Caregiver

Caregiver
02.2004 - 02.2013
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Provided basic grooming and hygiene assistance to patients.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

Caregiving Certificate -

Oxnard Career Services
Oxnard, CA
02.2004

High School Diploma -

Hueneme High School
Oxnard, CA
06.1989

Skills

  • Customer service experience
  • Customer service support
  • Customer service and support
  • Customer Service and Communication Skills

Timeline

Customer Service

Hely&Weber
03.2020 - 02.2023

Personal Caregiver

Matt Ely
02.2017 - 08.2020

Administrative Assistant

Santa Paula Art Museum
08.2013 - 02.2017

Customer Billing Representative

GTE / Verizon
04.2009 - 11.2017

Personal Caregiver

Caregiver
02.2004 - 02.2013

Caregiving Certificate -

Oxnard Career Services

High School Diploma -

Hueneme High School

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Anjenette Navarro