ANJERICA LENSEY
Mesquite,TX
Summary
I am a motivated individual with exceptional customer service. I've proven to be a leader and also follow when necessary. I am enthusiastic and willing to learn new skills. I graduated top of my class with a 4.3 GPA. Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Member Service Associate
Florida Blue - Blue Cross Blue Shield Of Florida
05.2023 - 07.2024
- Responded to customer calls and emails to answer questions about health insurance plans.
- Learned internal systems and related service role duties to provide skilled team backup in handling members' escalations.
- Cultivated interpersonal skills by building positive relationships with members and other advocates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered prompt service to prioritize member's needs.
- Collaborate with providers and clinics to adjust denied claims.
- Answer questions from members pertaining to claims.
- Processed payments for memberships, ensuring accuracy and timeliness in financial transactions.
Loyalty Program Associate
Hyatt
01.2022 - 03.2023
- Deliver exceptional guest service experience .
- Assist guest in a high call volume remote setting to make and modify reservations
- Assist members and future members with issues related to their Loyalty program membership
- Work closely with hotels to accommodate guests for their stay.
- Escalate matters effectively to appropriate management.
- Resolved guest complaints to maintain a positive property reputation and high customer satisfaction rates.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Assisted guests with variety of services and local attraction information.
Customer Service Representative
Teleperformance USA
06.2019 - 01.2021
- Assisted members and future members about their health insurance plans.
- Contacted hospitals, doctors, and pharmacies regarding a member's visit.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Processed claims on member's account.
- Escalated to appropriate department depending on member's inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Manager
McDonald's
04.2016 - 02.2019
- Specialized in working alongside dedicated crew to maintain front counter and drive-thru times
- Adequately handle money transfer to and from the bank.
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Communicated important company information and policy changes to staff members.
- Recruited and trained new employees to meet job requirements.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Booker T. Washington High School
05.2015
Skills
- Multi-tasker
- Motivated
- Loyalty Programs
- Excellent Customer Service
- Goal-Driven
- Remote Working Experience
- Adaptability and Flexibility
- Financial Reporting
- Call Documentation
- Claim Verifications
- Data entry proficiency
- Call center experience
Timeline
Member Service Associate
Florida Blue - Blue Cross Blue Shield Of Florida
05.2023 - 07.2024
Loyalty Program Associate
Hyatt
01.2022 - 03.2023
Customer Service Representative
Teleperformance USA
06.2019 - 01.2021
Shift Manager
McDonald's
04.2016 - 02.2019
High School Diploma -
Booker T. Washington High School
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