Anjewel A. Blount
Baltimore,MD
Summary
A pleasant Customer Service/ Patient Access Specialist. Adept at retrieving medical records, collecting financial data, coordinating with clinicians, and verifying insurance eligibility. I Work independently with little to no supervision. Call Documentation Policies and Procedures Adherence Administrative and Office Support Multi-Line Phone Systems Medical terminology expertise Patient scheduling Insurance company knowledgeable Payment processing Medical filing Recording histories
Overview
7
7
years of professional experience
Work History
Case Manager
Sheppard Pratt Hospital
Towson, MD
11.2023 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Organized group activities to provide socialization opportunities for clients.
- Counseled clients on available resources within the community that could help meet their needs.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Customer Service Representative
Social Security Adminstration
Baltimore, MD
01.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Administrative Assistant
Brilliant Smiles of Maryland,
Reisterstown, MD
06.2022 - 01.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Responded effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Patient Access Specialist
Lifebridge Health
Baltimore, MD
09.2020 - 06.2022
- Applied HIPAA privacy and security regulations while handling patient information
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Directed customer communication to appropriate department personnel
- Responded effectively to sensitive inquiries or complaints
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Verified demographics and insurance information to register patients in computer system.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Called insurance companies and verified patient coverage.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Parking Assistant
Lifebridge Health
Baltimore, MD
02.2019 - 08.2020
- Coordinated payment with insurance companies and discussed dental benefits with patients
- Completed insurance verifications and claim forms for patient intake and processing
- Identified potential problems and patient care trends
- Obtained necessary signatures for privacy laws and consent for treatment
- Responded to patient concerns and inquiries professionally and efficiently
- Coordinate with Physicians and Charge Nurses to place patients
- Obtain Medicare MBI #'s, Medicaid #'s, MCO ID's
- Collect copayments and self pay fees
- Input physician orders into Cerner Software
- Issued tickets and collected parking fees from individuals
- Performed minor maintenance on barrier systems and reported issues to manager
- Evaluated physical condition of vehicles before and after parking to assess for damage
- Kept digital logs updated with cars, locations and special customer information.
Patient Access Specialist
UMMS
Baltimore, MD
08.2017 - 01.2020
- Handled account payments, collected cash and processed credit card charges
- Monitored parking area for safety, security and general customer concerns
- Applied HIPAA privacy and security regulations while handling patient information
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Obtained necessary signatures for privacy laws and consent for treatment
- Responded to patient concerns and inquiries professionally and efficiently
- Coordinate with Physicians and Charge Nurses to place patients
- Obtain Medicare MBI #'s, Medicaid #'s, MCO ID's
- Collect copayments and self pay fees
- Input physician orders into EPIC Software
Education
High School Diploma -
Baltimore Polytechnic Institute
Skills
- Data Entry
- Customer Service
- Customer Data Confidentiality
- Multitasking and Prioritization
- Report Creation
- Verbal and Written Communication
Timeline
Case Manager
Sheppard Pratt Hospital
11.2023 - Current
Customer Service Representative
Social Security Adminstration
01.2023 - 10.2023
Administrative Assistant
Brilliant Smiles of Maryland,
06.2022 - 01.2023
Patient Access Specialist
Lifebridge Health
09.2020 - 06.2022
Parking Assistant
Lifebridge Health
02.2019 - 08.2020
Patient Access Specialist
UMMS
08.2017 - 01.2020
High School Diploma -
Baltimore Polytechnic Institute
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