Adept at enhancing patient experiences and clinic efficiency, my tenure at Gastronenterology Associates showcased my expertise in EMR/EHR and compassionate patient care. By streamlining processes and fostering trust, I contributed to improved health outcomes and operational excellence, embodying professionalism and empathy in every interaction.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Gastronenterology Associates
06.2015 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Empowered patients through education on self-management techniques for chronic conditions.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Implemented patient education program on preventative care, enhancing community health awareness.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Education
Certificate - Medical Assistant
Metro Business Collage
Cape Girardeau, MO
05.2015
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Medical Terminology
Vital Sign Monitoring
Vital signs monitoring
EMR / EHR
Direct Patient Care
Clinical Documentation
Patient-focused care
Data Entry
Phlebotomy
Reliable team player
Procedure Assistance
Electronic Health Records
Electronic Medical Records
Compassionate
CPR
Immunization Administration
Phlebotomy Techniques
Specimens collection and processing
Patient Assessments
Medical Procedures
Laboratory Specimen Collection
Professionalism and Ethics
Insurance Verification
Maintaining confidentiality
Appointment Setting
Compassionate caregiver
Medical Records Management
Patient Care Coordination
Patient Flow Management
Anatomy and Physiology Knowledge
Medical supply inventory
Equipment Sterilization
Complex Problem-Solving
Trustworthy companion
Adaptable
Patient Relations
Patient Management
Simple dressings
Diagnostic Procedures
Valid State driver's license
Timeline
Medical Assistant
Gastronenterology Associates
06.2015 - Current
Certificate - Medical Assistant
Metro Business Collage
Similar Profiles
Nicole BowersNicole Bowers
Medical Assistant at Gastronenterology AssociatesMedical Assistant at Gastronenterology Associates
Medical Procedure Scheduler/Assistant Office Manager at Gastronenterology AssociatesMedical Procedure Scheduler/Assistant Office Manager at Gastronenterology Associates