Anjoli Griego
Santa Fe,NM
Summary
Event coordination expert with extensive experience at Hutton Broadcasting, known for enhancing client engagement and satisfaction. Demonstrated ability to manage multiple tasks efficiently, utilizing organizational skills and creativity to deliver memorable event experiences. Took phone calls from members at the Credit Union and helped fulfill their needs to the best of my ability. Met daily goals to ensure call volumes were kept to a minimum.
Overview
3
3
years of professional experience
Work History
Hutton Broadcasting
Tech
Santa Fe, NM
11.2022 - Current
- Provided updates on giveaways to listeners at events.
- Facilitates preparation of events and giveaways for uninterrupted live broadcasts.
- Skillfully balances multiple tasks while managing event timelines.
- Coordinates setup and dismantling of equipment for broadcasted events.
Call Center Representative
State Employees Credit Union of New Mexico
Santa Fe, NM
04.2024 - 06.2025
- Managed high call volumes while delivering exceptional customer support with professional composure.
- Handled escalated calls to resolve complex issues and ensure client satisfaction.
- Established trust with clients by accurately addressing concerns and providing appropriate resolutions.
- Developed rapport through empathetic listening, enhancing customer experiences during challenging interactions.
- Investigated and resolved customer inquiries and complaints promptly.
- Utilized Docusign for processing documents including ACH setups, loan maintenance, and stop payments.
- Performed transactional tasks such as internal transfers, balance inquiries, and account closures.
- Employed systems like Fiserv, SWBC, and Meridian Link for efficient operations.
Amazon Flex
Amazon
Santa Fe, NM
12.2023 - 03.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Barbering Certificate - Barbering
Northern New Mexico College
Española, NM12.2023
Skills
- Flexible and Adaptable
- Creativity
- Active Listening
- Self Motivation
- Organizational Skills
- Attention to Detail
- Flexible Schedule
- Event Setup and Breakdown
- Positive Attitude
- Teamwork and Collaboration
- Time management abilities
- Excellent Communication
Timeline
Call Center Representative
State Employees Credit Union of New Mexico
04.2024 - 06.2025
Amazon Flex
Amazon
12.2023 - 03.2024
Hutton Broadcasting
Tech
11.2022 - Current
Barbering Certificate - Barbering
Northern New Mexico College