Anjolie Harrison
Marana,AZ
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress
Barros Pizza
08.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Deli Clerk
Safeway
10.2022 - 02.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
Waitress
Serial Grillers
01.2020 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Chick-fil-A
02.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
Teenage Parent Highschool
Tucson, AZ03.2022
Skills
- Regulatory Compliance
- Monitoring
- Food Running
- Greet Guests
- Food Inspection
- To-Go Order Preparation
- Menu Presentation
- Phone Inquiries
- Food Preparation and Safety
- White Glove Service
- Supply Restocking
- Process Monitoring
- Programming
- Service Prioritization
- Sales and Marketing
- Warm and Friendly
- Guest Accommodations
- Taking Reservations
- Reading Comprehension
- Relationship Management
- Cash Handling
- Negotiation
- Social Perceptiveness
- Cool Under Pressure
- Active Listening
- Team Collaboration
- Upselling
- Order Management
- Speaking
- Instructing
- Process Payments
- Order Accuracy and Delivery
- High-Volume Dining
- Service-Orientation
- Upselling Techniques
- Restocking Condiments
- Assist Customers
- Check Payment Processing
- Age Verification
- Complex Problem-Solving
- Hospitality and Accommodation
- Standards Compliance
- Hospitality Service Expertise
- Safety and Sanitation
- Guest Satisfaction
- Banquet Coordination
- High-Energy and Stamina
- Control of Expenses
- Seating Assignment Preparation
- Bar Terminology
- Complaint Resolution
- Dining Customer Service
- Menu Memorization
- Wine Knowledge
- Side Work
- Writing
- Accurate Money Handling
- Stocking and Replenishing
- Order Supplies
- Front of House Display Creation
- Coordination
- Workflow Coordination
- Special Requests and Substitutions
- Table Setting Arrangements
- Item Promotion
- Food Safety Oversight
- Plates Presentation
- Sales Expertise
Timeline
Deli Clerk
Safeway
10.2022 - 02.2023
Waitress
Barros Pizza
08.2021 - Current
Waitress
Serial Grillers
01.2020 - 05.2021
Cashier
Chick-fil-A
02.2019 - 11.2019
GED -
Teenage Parent Highschool