ANJU BALA
Pleasanton,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
SAS Project Support
Dine Development Corporation
03.2025 - Current
- Manage and coordinate with vendor on products inventory and license updates for SAS servers and clients.
- Design solutions to reduce the operational and management complexity of the platform.
- Provide leadership and direction as it relates to design and implementation for the SAS platform.
- Analyze and prepare project plans for new software installation as necessary.
- Responsible for providing SAS technical support to end users and implementing new SAS technical solutions.
- Evaluate and recommend new tools and methodologies to assist with change management and perform upgrades of the SAS environment when necessary.
- Provide all levels of technical and application support, incident management SLA, address user web and client application issues.
- Monitor usage logs to assist in performance tuning of the systems and capacity planning management.
- Contribute to the development of standards and operating procedures for the SAS environments and the development of new service offerings to ensure that the user community receives the highest levels of support.
- Establishes best practices and guidelines for usage of the application platform.
Project Support
World Financial Group
02.2024 - 04.2025
- Provided regular market updates and educational resources to clients to enhance their understanding of investment strategies.
- Analyzed financial data and market trends to provide insights for strategic planning and risk management.
- Created financial models to evaluate new projects, leading to informed investment decisions.
- Worked closely with vendor companies to ensure accurate product pricing and product enhancements.
- Supported clients with account management and answer inquiries regarding financial products and market trends.
- Coordinated client meetings and follow-up communications to ensure satisfaction and address service needs.
- Contributed to the firm’s marketing efforts, helping to increase new client, and recruiting people.
- Built and maintained strong relationships with clients by presenting compatible solutions.
- Coordinated with stakeholders in preparing comprehensive financial plans, conducting research, and reviewing portfolios.
IT Manager, VP
Bank of the West
10.2013 - 12.2023
- Drove day-to-day operations for multiple teams, aligning workload priorities and organizational goals.
- Monitored system performance and implemented upgrades, updates, and usage capacity planning.
- Coordinated with vendor on problem solutions, application license renewal, and process improvement.
- Prepared and delivered status updates, risk assessments, and milestone reports using visual dashboards, KPIs, and progress charts.
- Created a communication plan to keep stakeholders informed throughout the project lifecycle, using AGILE system.
- Hired, coached, and led teams made up of salaried and hourly team members (Contractors).
- Ensured compliance with company policies, rules, and regulations before making managerial decisions.
- Developed and maintained audit documentation, tracked compliance status, and presented findings to senior leadership and stakeholders.
- Led a team of 10 application support engineers and leads in delivering 24/7 support for mission-critical business applications.
- Oversaw scheduling of resources, project timelines, and team workload to meet SLAs and internal deadlines.
- Established and maintained project documentation including support procedures, escalation matrices, knowledge base, and system architecture records.
- Collaborated with various businesses for the content development for their applications.
- Led and supported critical projects based on emergent business needs and recommended solutions which take into consideration costs, business needs, and system impacts.
- Communicated IT operational status, updates, and impacts to Executive leadership team.
- Provided cross-functional training for the team as required.
- Supported change control processes by documenting changes, preparing impact analyses, and updating records.
- Collaborated with other teams and stakeholders for troubleshooting, implementing, and configuring solutions.
- Resolved project issues by facilitating negotiations and collaboration among the project team, stakeholders, and vendors.
Programmer/Analyst (Contractor)
Visa
01.2013 - 08.2013
- Used SAS SQL and query design for efficiencies for forecasting reports Used to generate SAS storage process in MS Excel add-in from SAS.
- Import, export, and clean raw data from multiple sources, ensuring data consistency and accuracy.
- Test and debug programs, document code and workflows, and ensure quality control and compliance with internal guidelines.
- Created various SAS reports using PROC print and PROC report, etc.
- Imported Excel files into SAS to build and save reports in SharePoint.
- Automated SAS report creation process.
- Ad-hoc activities include creating graphs and pivot tables in Excel.
IT Consultant
Apple Inc., Dryers Ice Cream
01.2003 - 01.2012
Education
Bachelor of Science (BS) - Business Administration
San Jose State University (SJSU)
San Jose, CA01.2011
Skills
- Problem Solving
- Oracle/SQL Database
- Automation
- Linux and Windows
- NetSuite
- ServiceNow-Incident Management
- CRM
- AWS Cloud
- SDLC
- Implementation
- JIRA
- SharePoint
- Confluence
- Administration
Certification
- CompTIA Security+, 2025
- ITIL 4 Certification i - 2025
- IT Architecture – LinkedIn, 2024
- Leadership training, 2022-2023
- Generative AI for Learning and Development Professional
Core Competencies
Organizational Skills | Leadership | Training & Coaching | User Support | Communication | Project Management | Strategic Planning | Operational Skills | Escalation | Presentation | IT Architecture | Tableau | BI Application | Service Level Agreement | Budgeting | API Design | Server-Client Interactions
Timeline
SAS Project Support
Dine Development Corporation
03.2025 - Current
Project Support
World Financial Group
02.2024 - 04.2025
IT Manager, VP
Bank of the West
10.2013 - 12.2023
Programmer/Analyst (Contractor)
Visa
01.2013 - 08.2013
IT Consultant
Apple Inc., Dryers Ice Cream
01.2003 - 01.2012
Bachelor of Science (BS) - Business Administration
San Jose State University (SJSU)