Anju Panday
Irving
Overview
7
7
years of professional experience
Work History
Software Engineer
Samsung Electronics
04.2024 - 12.2024
- Responsible for gathering and analyzing the business requirements and then translating them to technical specifications
- Developed a web application for tier teams to execute OM and CLI commands, automating issue resolution process
- Applied Agile methodology using Jira for project planning and Confluence for documentation, ensuring effective team collaboration and alignment with project timelines
- Used ETL process to Extract, Transform and Load the data into stage area and data warehouse
- Wrote SQL queries for data validation of the reports and dashboards as necessary
- Actively handles multiple priority tasks in parallel and participated in review process for project deliverables, ensuring high-quality output
Technical Customer Service Representative
Code Gravity
01.2023 - 02.2024
- Communicated and met with clients to collect information on their requirements
- Documented troubleshooting steps taken and provided information to 2nd level support when needed
- Conducted detailed statistical analysis and evaluation of business operations and performance; completed weekly reports and presented findings to managers
- Participated in assigned projects, offering support and executing tasks to meet project goals and timelines, utilizing Jira for project tracking and task management
- Conducted statistical analysis (descriptive), user clustering, and data visualization using Python and Tableau
Learning Assistant
Math Department, SCSU
08.2018 - 12.2021
- Kept records on grades, attendance, and progress of 150+ students ensuring that the records were accurate
- Worked with diverse group of students, including by using multilingual skills (English, Hindi, Nepali), to help them understand course material in mathematics courses
Circulation Desk Lead
Miller Center Library, SCSU
08.2017 - 12.2019
- Developed strong interpersonal communication skills by providing quality service to library patrons
- Honed mentoring skill by supervising and training 4+ new co-workers every semester
- Learned to work effectively with managers and other student workers to meet the needs of students
Education
Masters - information assurance
St Cloud State University
St Cloud, MN12.2022
Honors Bachelor of Science - Computer Science and Information System
St Cloud State University
St Cloud, MN12.2021
Skills
- Python
- R
- SAP
- HTML
- Teradata
- DB2
- Oracle SQL Server 2012
- Oracle SQL Server 2014
- Oracle SQL Server 2016
- Oracle SQL Server 2017
- MS Access
- Windows Server
- Linux
- MAC
- Tableau
- Excel
Timeline
Software Engineer
Samsung Electronics
04.2024 - 12.2024
Technical Customer Service Representative
Code Gravity
01.2023 - 02.2024
Learning Assistant
Math Department, SCSU
08.2018 - 12.2021
Circulation Desk Lead
Miller Center Library, SCSU
08.2017 - 12.2019
Honors Bachelor of Science - Computer Science and Information System
St Cloud State University
Masters - information assurance
St Cloud State University