Anju Shanthilal
Frisco
Summary
Detail-oriented Loan Officer experienced in client service, operations support, and administrative functions within mortgage lending. Managed loan documentation and maintained accurate records while coordinating with internal teams and third parties to ensure timely loan processing. Focused on leveraging operational expertise and client relationship skills to facilitate successful loan closings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mortgage Loan officer
Ensure Home Loans LLC
Frisco
02.2026 - Current
- Managed loan files, updated statuses, and tracked progress throughout loan lifecycle using Arrive and Encompass systems.
- Review loan applications for completeness, accuracy, and compliance requirements.
- Assist clients in understanding loan options and terms to support informed decision-making.
- Coordinated with title companies, attorneys, surveyors, and other third parties to facilitate smooth loan processing.
- Attend training sessions to stay updated on industry regulations and best practices.
Client Services & Operations Co-ordinator
Propelsys Technologies
08.2024 - 05.2025
- Managed CRM systems to track client interactions and extract insights, enhancing personalized service and driving client satisfaction.
- Resolved customer inquiries and issues promptly, enhancing support service efficiency and client experience.
- Coordinated daily operations, including scheduling, documentation, and record management, ensuring efficient workflow.
- Prioritized and organized tasks in a dynamic environment, consistently meeting deadlines and supported operational goals.
- Developed streamlined documentation processes, reducing administrative overhead and increasing team productivity.
Operations Coordinator
Capital one
Plano
09.2019 - 08.2020
- Monitored and organized customer needs into actionable plans supporting team objectives..
- Prepared clear reports and summaries to help the team make informed business decisions.
- Maintained organized records of daily processes while following company guidelines to ensure accuracy and compliance.
- Developed internal process documentation, improving task efficiency and compliance.
Client Service Coordinator
Maxsell India
Chennai
06.2011 - 05.2014
- Used Excel to create dashboards for tracking client activities and generating leadership insights.
- Maintained client records and marketing documentation, enhancing support for sales and service operations.
- Developed structured reports to track project milestones and improve decision-making.
- Documented and communicated changes in product requirements, ensuring cross-team alignment and clarity.
Education
Post-Graduate Certificate - CRM(Customer Realtionship Management)
Symbiosis College
India09-2015
BBA - BBA(Business Administration)
Ethiraj College
India04-2011
Skills
- Application assessment
- Loan application management
- Effective communication
- Client relationship management
- Credit analysis
- Documentation management
- Customer support
- Problem solving
- Attention to detail
Languages
English
Professional
Certification
- Mortagage Loan Officer
Timeline
Mortgage Loan officer
Ensure Home Loans LLC
02.2026 - Current
Client Services & Operations Co-ordinator
Propelsys Technologies
08.2024 - 05.2025
Operations Coordinator
Capital one
09.2019 - 08.2020
Client Service Coordinator
Maxsell India
06.2011 - 05.2014
Post-Graduate Certificate - CRM(Customer Realtionship Management)
Symbiosis College
BBA - BBA(Business Administration)
Ethiraj College