Anju Titus
Liberty Hill
Summary
Dynamic Lead Business Analyst with a proven track record at T-Mobile, excelling in business analysis and stakeholder engagement. Expert in Agile methodologies and data visualization, I drive cross-team collaboration and optimize processes, ensuring project milestones are met. Committed to delivering actionable insights and enhancing user experiences through effective requirements gathering and user acceptance testing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
TMobile
Washington
05.2025 - 12.2025
- Supporting T-Mobile’s cross-company access and integration initiatives between TMUS and US Cellular.
- Validating, tracking, and resolving access requests, ensuring seamless collaboration between multiple enterprise teams.
- Request Lead and Follow-up Lead, maintaining structured coverage and communication.
- Tracking escalations, and validating access requests with high accuracy.
- Managed TDS Managed Apps queues and complex user escalations to resolution.
- Assisted with Service Asset Management team training and knowledge transfer & managing remedy requests for AD and specific application requests.
- Drive cross-team coordination with TDS, SAM, and Service Desk.
Product Owner/BA
Disney
Orlando
04.2024 - 05.2025
- Engage in Sprint planning, Daily scrum & Sprint retrospective and provide inputs.
- Clarifying requirements to Dev team and ensuring dev is in sync with User Story.
- Creating project related status tracker & apprising management of any deviation to sprint goals.
- Backlog refinement: Prioritize backlog based on project goals, business objectives, and customer needs.
- Bridging the gap between product strategy and development.
- Develop and communicate the product goal, create and clearly communicate product backlog items, and order the backlog additions & getting it resequencing based on business inputs.
- Keep in sync with product backlog, organizing sprints, and are.
- Attending Sprint Grooming & Req sessions
- Reviewing user stories, identifying need of new features, updating Jira requirements based on Sprint Grooming.
- Facilitating conversation between the Disney Team, HCL and other related stakeholders/vendor teams.
- Attending Sprint review & discussing feedback about implementation issues and technical challenges and ensuring business need is met.
- Leading QA & facilitating Demo & UAT.
- Identify bugs/defects, logging them & tracking till resolved.
Project Manager
Syneos Health
NC
01.2024 - 05.2024
- Managing GenAI initiative/Project.
- Ensuring Project Milestones are met and resource allocation.
- Tracking Meeting Action Items & Providing project updates.
Technical Project Lead & Individual Contributor PM
US Foods
Rosemont
08.2023 - 01.2024
- Make business and pricing recommendations based on data analysis.
- Pull in data from multiple sources 'ETL' and mine the data, looking for patterns to make the business more profitable.
- Build reports and visualizations for stakeholders.
- Provide intelligence for experiments.
- Collaborate across multiple teams, including developers.
- Work closely with our Senior Data Analyst and Senior Project Director of Remarketing.
- Analyze data from a variety of sources and produce actionable business insights.
Lead Business Analyst / PM
Merck
Austin
03.2020 - 08.2023
- Conducts data gathering and analysis to understand business & system requirement, Provides inputs to business on process optimization & system enhancement.
- Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.
- Assess the reporting needs of Sales & Marketing Department, Accounting & Billing department for rebate calculation & customer’s commission pay out.
- Develop & manage business requirements and functional specifications for the implementation of business solutions.
- Analyses customers operations / Gap-Analysis: Investigates problems and develops recommendations for resolution.
- Assists in the business process redesign and documentation as needed for new implementation/upgrade/enhancement.
- Develop user test cases and system integration testing and validates test results during testing & Execute UAT with business.
- Handling and managing all project documents across: Digital SDLC, confluence and project SharePoint.
- Product Backlog Grooming with Scrum & Business lead.
- Sprint Planning Optimization
- Assisting in Deployment Activities & hyper care support.
- Tracking Production issues & RCA of Production Bugs and working with DevOps for resolving them.
Product Owner / Project Coordinator
Welk Resorts
San Diego
03.2019 - 03.2020
- Work with multiple teams including Vendors & other service providers to ensure Enterprise wide TSW solution upgrade.
- Taking meeting minutes & tracking Action Items.
- Tracking Projects SLAs of HCL & Other Vendors as part of project coordination.
- Creating Project Status Reports for VP, Sales & Marketing.
- Assigning and prioritizing tasks and evaluating the work of your team.
- Interpret and documents business processes, products, services and software through analysis of data.
- Acted as liaison between business,/operations (varied departments / business functions), Sales and IT teams to refine the WeGo product and incorporate features based on business & sales Team’s demands.
- Create and prioritize goals and epics, product feature.
- Managing enhancement and improvising of UI/UX (User experience) as part of backlog development from discovery to release.
- Business Process mapping for existing (AS Is) and To Be State in IBM Blueworks Live and other process mapping tools.
- Working with Business & IT Team for reporting needs: Custom Reports by Sales & marketing, Accounting & Purchasing Department.
- Working with Data base team & other IT internal & external / vendors in executing the reporting & app upgrade requirements.
- Creating Process Manuals & Training Document creation.
Program Manager/PMO
Royal Caribbean Cruise (RCCL)
FL
08.2017 - 09.2019
- Tracking Engagement / Program metrics.
- Creating Status Reports for RCCL/Client Stakeholders & HCL Leadership.
- Providing Status updates on daily/weekly/monthly basis as well as Adhoc Reporting / Status Needs.
Program Manager
Papa Johns
Louisville
08.2018 - 03.2019
- Program Manager for Pizza Points / Customer Rewards Program which involved US wide roll out of Reward Engagement.
Project Manager & Program Management
Johnson Controls Inc (JCI)/Tyco
Boca Raton
08.2016 - 08.2018
- Handling & Managing Multiple Erp & NON ERP project upgrades / Initiatives.
Education
Strategic & General Management -
Indian Institute of Management, Calcutta (IIM Calcutta)
India01.2011
Master of Commerce (M.Com) - Accounts & Finance, Commerce, Taxation & Law
Meerut University
India01.2001
Level 4 E Com Professional (L4 E Com Pro) - Ecommerce, Web Development, SQL, Java
Zee Career Academy (Zed CA)
India01.2001
Bachelor of Commerce (B.Com) - Accounts & Finance, Commerce, Taxation & Law
Meerut University
India01.1999
Skills
- Business analysis
- Agile methodologies
- Data visualization
- Requirements gathering
- User acceptance testing
- Stakeholder engagement
Certification
- Completed PMP Training from Knowledge Woods Consulting (A Microsoft Silver Learning partner)
- Project Management Concept (HR and Communication Management)
- IBM Blue Works Live
- SAFE 6.0 Trained
- BPMN 1.2 & 2.0 - Business Process Management Notations and Tools to implement BPMN standards
- Business Analyst & Business Analysis - Requirement Management & Communication
Timeline
Lead Business Analyst
TMobile
05.2025 - 12.2025
Product Owner/BA
Disney
04.2024 - 05.2025
Project Manager
Syneos Health
01.2024 - 05.2024
Technical Project Lead & Individual Contributor PM
US Foods
08.2023 - 01.2024
Lead Business Analyst / PM
Merck
03.2020 - 08.2023
Product Owner / Project Coordinator
Welk Resorts
03.2019 - 03.2020
Program Manager
Papa Johns
08.2018 - 03.2019
Program Manager/PMO
Royal Caribbean Cruise (RCCL)
08.2017 - 09.2019
Project Manager & Program Management
Johnson Controls Inc (JCI)/Tyco
08.2016 - 08.2018
Strategic & General Management -
Indian Institute of Management, Calcutta (IIM Calcutta)
Master of Commerce (M.Com) - Accounts & Finance, Commerce, Taxation & Law
Meerut University
Level 4 E Com Professional (L4 E Com Pro) - Ecommerce, Web Development, SQL, Java
Zee Career Academy (Zed CA)
Bachelor of Commerce (B.Com) - Accounts & Finance, Commerce, Taxation & Law
Meerut University