Anjula Kanoujia
Front Of House & Bar Manager
Northampton,MA
Summary
Been working in the customer service/ hospitality industry for over 20+ years. Since 2010 have been teaching cooking classes as well.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Bar and Restaurant Assistant Manager
The India House Restaurant
Northampton, MA
05.2002 - Current
- Contributing to a positive work environment by fostering open communication channels between management and staff members as well as encouraging teamwork among colleagues.
- Monitoring dining room and bar areas for signs of overcrowding.
- Greeting customers and provided menus upon arrival to dining room.
- Training new employees in operational procedures and modeled duties for front and back house positions.
- Increasing sales by regularly promoting specials and upselling menu items to guests.
- Monitoring food and beverage supplies, assisting with restocking when needed.
- Processing payments for orders and provided customers with change.
- Adhering to food safety regulations meticulously while preparing dishes according to established recipes and presentation guidelines.
- Training new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team.
- Resolving customer complaints professionally, turning potentially negative experiences into positive ones that encourages a return visit.
- Assisting wait staff with timely food delivery and guest requests.
- Collaborating with kitchen staff to expedite orders accurately and efficiently during peak hours.
Night Auditor
Hilton Homewood Suites
Hadley, MA
02.2020 - 10.2021
- Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Generated and printed daily financial reports to track hotel performance.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Business Development Specialist
Gary Rome Auto Group
Holyoke, MA
06.2015 - 12.2016
- Consulted with businesses to supply accurate product and service information.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Developed business pipeline using cold and warm techniques.
- Stayed current on company offerings and industry trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Deposit Operations Specialist
Florence Savings Bank
Florence, MA
01.2009 - 03.2011
- Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
- Served as a subject matter expert on deposit-related matters, providing guidance and support to both colleagues and customers alike.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
- Handled ATM service maintenance and disputes.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Handled PIN reorders, new cards and maintenance for debit cards.
- Monitored and verified suspicious activity on customer accounts.
Bank Teller
Bank Of Western Massachusetts
South Deerfield, MA
09.2007 - 08.2008
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Assisted customers with banking needs and inquiries.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Handled various accounting transactions.
Education
High School Diploma -
Northampton High School
Northampton, MA 02.2004 - 06.2006
Skills
Active Listening
Team building
Adaptability
Employee Training
Professional Demeanor
Customer Service
Strong multitasking
POS System Operation
Interpersonal Skills
Cash handling proficiency
Timeline
Night Auditor
Hilton Homewood Suites
02.2020 - 10.2021
Business Development Specialist
Gary Rome Auto Group
06.2015 - 12.2016
Deposit Operations Specialist
Florence Savings Bank
01.2009 - 03.2011
Bank Teller
Bank Of Western Massachusetts
09.2007 - 08.2008
High School Diploma -
Northampton High School
02.2004 - 06.2006
Bar and Restaurant Assistant Manager
The India House Restaurant
05.2002 - Current