Anjulia Michelle Chapa
Riesel,TX
Summary
Certified Pharmacy Technician dedicated to the happiness and safety of patients. In love with customer service and experience while ensuring quick, safe, and efficient work. 9+ years of experience in clinical pharmacy, retail pharmacy, and call center pharmacy settings. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Baylor Scott & White
10.2022 - Current
- Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Waco Family Medicine
08.2018 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
HEB Pharmacy
01.2016 - 08.2018
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
Pharmacy Technician
Mclennan Community College
Waco, TXSkills
- Workflow Optimization
- Staff Development
- Pharmacy operations management
- Prioritization and Organization
- Data Entry
- Employee Training
- Drug Inventory Management
- Receiving incoming supplies
- Problem-solving skills
- Inventory Control
- Pharmaceutical Calculations
- Prescription Processing
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- HIPAA Compliance Certification – Various Accredited Providers.
Languages
Spanish
Professional Working
Timeline
Lead Pharmacy Technician
Baylor Scott & White
10.2022 - Current
Pharmacy Technician
Waco Family Medicine
08.2018 - 10.2022
Pharmacy Technician
HEB Pharmacy
01.2016 - 08.2018
Pharmacy Technician
Mclennan Community College
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