Anka Foutch-Allen
Ames,IA
Summary
Energetically drove customer satisfaction at Ames Ford Lincoln, mastering data entry and fostering a positive work environment. Leveraged customer service expertise and time management skills to enhance operational efficiency, achieving notable accuracy levels. Trained teams, ensuring high-quality service delivery and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Office Assistant/ Cashier
Ames Ford Lincoln
10.2022 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
Detail Manager
Ames Ford Lincoln
07.2019 - 10.2022
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
Customer Service Representative
HyVee Foods
09.2015 - 05.2018
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
Education
Bachelor Of Applied Arts - Psychology
Argosy University
Orange, CA05.2018
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
Timeline
Office Assistant/ Cashier
Ames Ford Lincoln
10.2022 - Current
Detail Manager
Ames Ford Lincoln
07.2019 - 10.2022
Customer Service Representative
HyVee Foods
09.2015 - 05.2018
Bachelor Of Applied Arts - Psychology
Argosy University
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