Anka Rasic
Park Ridge,IL
Summary
Resourceful and high energy professional with strong leadership, and management experience in healthcare administration, scheduling, project coordination, and contracting. Highly organized and results-oriented, with ability to multitask and prioritize workload, with strong attention to detail.
Overview
23
23
years of professional experience
Work History
Account Specialist
Joint Commission Resources
07.2023 - Current
- Prepares and processes proposals, pricing, and contracts for individual, non-system, or small system clients
- Adhered to standards of quality and service as well as all compliance requirements.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Provides scheduling and operational support for Joint Commission Resources product lines, or International Accreditation
- Developed and managed data reports for internal management (performance trend analysis)
- Meets the needs of client engagements/events and other activities, based on skill sets, time length and utilization goals
- Responsible for all facets of scheduling functions
- Completes all monthly activities associated with supporting and completing consultant or surveyor payroll
- Reviewed and processed all SOW's and invoices associated with client contracts
- Supported invoicing for all appropriate department activities
- Reviewing and releasing all billing set per engagement contract
- Collaboration with internal accounting, legal, and IT departments for contract and billing support
- Back-up for Account Managers for contract review.
Testing Coordinator
Niles West High School
08.2022 - 07.2023
- Administered standardized testing to over 2500 referred students for purpose of assisting teacher, and other professionals in determining class placement and/or program eligibility
- Created numerous reports for purpose of conveying information and/or statistics to school principal and testing organizations
- Maintained web page for purpose of communicating school news and information
- Scheduled student tests for purpose of evaluating students in accordance with state requirements
- Developed student rosters, prepared room assignments, procured proctors and worked with building maintenance in coordinating logistics for testing
- Conducted proctor training sessions for all staff
- Monitored testing conditions throughout school during testing in accordance with testing regulations
- Worked with testing companies for ordering and returning of exams, payments for exams as well as resolving discrepancies or incidents under direction of Assistant Principal.
- Trained and developed new testing team members and provided continuous mentoring.
Reimbursement Specialist
Myriad Genetics
08.2021 - 04.2022
- Worked on aging patient accounts, processed appeals, or corrected claims, researched and reconciled credit balance accounts, and processed adjustments as needed
- Documented any point of contact changes for providers, updated internal systems with new information
- Established and maintained strong professional rapport with providers, and internal team members
- Provided information and set follow-up time to call and discuss questions and concerns providers may have about enrollment with third-party authorization vendors
- Appropriately resolved or escalated provider concerns or issues to management
- Interacted with patients, clinicians, insurers, Reimbursement Supervisor and Billing management to ensure timely collection of accounts
- Participated in Quality Assurance plan
- Complied with all applicable CLIA and HIPAA regulations.
- Prevented delays and claim denials by correcting information prior to submission.
- Created documents in accordance with payer guidelines and submitted to appropriate parties.
- Compiled department-specific reports to help senior managers identify trends and improve progress.
Library Information Specialist (LIS) Assistant
Park Ridge- Niles School District 64
11.2016 - 07.2021
- Manage up-to-date circulation and online catalog system consisting of over 20,000 titles
- Develop and provide various reports for all library materials, including overdue items and available titles
- Manage inventory and distribution of professional and technological materials
- User level experience with Business Objects Web Intelligence reporting
- Independently developed solutions to issues that came about in the functioning of the LRC
- Partner with the Library Information Service (LIS) Director on special library projects such as reading clubs, contests, holiday activities and support and maintain the projects throughout the school year
- Maintain resource lists and Destiny Discover Collections database system for various curriculum topics
- Analysis and Data reporting to develop enhancements for the Learning Resource Center
- Manage relationship with Public Library Staff to facilitate school loans of books, periodicals, professional books, reference materials, databases; and promote library programs to students
- Maintain and support a collaborative, flexible and positive working environment in the Innovation and Instructional Technology Department and school district libraries
- Implement improvements on administrative functions to ensure appropriate and timely communication is distributed to faculty and students.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Introduced and implemented advanced media systems, collections and tools into traditional library system.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Classified and coded different types of materials according to library policies and organizational standards.
House Manager
Rasic Household
02.2005 - 11.2016
- Managing finance
- Volunteering
- Fundraising.
Medical Billing & Reimbursement Manager
NovaMed EyeCare Specialists (Surgery Partners)
02.2003 - 02.2005
- Supervised operations of the billing department, encompassing medical coding, charge entry, claims submissions, payment posting, accounts receivable follow-up, and reimbursement management
- Working knowledge of policies, standards, and methodologies pertaining to charge capture and reconciliation, reporting, documentation, and general compliance
- Provided and/or coordinated the provision of training for new and existing billing staff on applicable operating policies, protocols, systems and procedures, standards, and techniques
- Evaluated performance and provided recommendations for personnel actions; motivated employees to achieve peak productivity and performance
- Mentored employees to achieve peak productivity and performance
- Developed and directed patient insurance documentation, workload coding, billing and collections, and data processing to ensure accurate billing and efficient account collection
- Prepared and analyzed accounts receivable reports, weekly and monthly financial reports, and insurance contracts in performance with Practice Administrator
- Safeguarded that the activities of the billing operations are conducted in a manner that is consistent with the department protocol, and follow Federal, State, and payer regulations, guidelines, and requirements
- Understood and remained updated with current coding and billing regulations and compliance requirements
- Assessed and interpreted operational data to assess need for procedural revisions, and enhancements
- Contributed to the design and implementation of specific systems to enhance revenue and operation efficiency
- Served as the practice expert and go to person for all coding and billing processes.
- Reviewed billing and collections process and determined improvements to streamline workflows.
- Observed strict data confidentiality procedures to protect patients' information.
- Held weekly staff meetings and implemented team building exercises, which promoted positive working environment.
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Medical Billing Experience
Northwest Community Hospital
09.2001 - 02.2003
Education
MBA - Healthcare Administration
Indiana Wesleyan University
Bachelor of Science - Healthcare Management
Indiana University
Skills
- Microsoft Office Suite
- Customer Service
- Leadership
- Google Suite
- Data Analysis
- Customer Engagement
- Salesforce
- CRM Software
- Revenue Growth
Timeline
Account Specialist
Joint Commission Resources
07.2023 - Current
Testing Coordinator
Niles West High School
08.2022 - 07.2023
Reimbursement Specialist
Myriad Genetics
08.2021 - 04.2022
Library Information Specialist (LIS) Assistant
Park Ridge- Niles School District 64
11.2016 - 07.2021
House Manager
Rasic Household
02.2005 - 11.2016
Medical Billing & Reimbursement Manager
NovaMed EyeCare Specialists (Surgery Partners)
02.2003 - 02.2005
Medical Billing Experience
Northwest Community Hospital
09.2001 - 02.2003
MBA - Healthcare Administration
Indiana Wesleyan University
Bachelor of Science - Healthcare Management
Indiana University
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