Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

Anke Gilliam

Woodbridge,VA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

33
33
years of professional experience

Work History

Office Manager

German Aerospace Center (DLR) Washington DC
10.2010 - 04.2023
  • Prepared yearly office budget
  • Drafted monthly expense reports
  • Processed payments using the QuickBooks software
  • Compiled expense reports and travel reimbursement for the entire office
  • Supplied timely inputs to the tax advisor
  • Managed department head calendar entries
  • Functioned as the initial liaison to incoming inquiries.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Executive Assistant

Invest in Germany (GTAI) Washington DC
01.2008 - 09.2010
  • Reconciled Bank and Credit Card Statements
  • Updated and maintained Payroll records and employee benefit
  • Provided accounts payable support for multiple US offices
  • Travel arrangements and Travel reimbursement.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Controller/Accounting

Hilton Hotel & Suites
05.2003 - 12.2007
  • Responsible for accounts payable and receivable
  • Generated Hotel profit and loss statements
  • Completed and kept payroll records and insurance benefits
  • Participated actively in the business planning process to develop the Hotel revenue.
  • Prepared balance sheets, cash flow reports and income statements.
  • Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
  • Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
  • Managed payroll data entry and processing for 50 employees to comply with predetermined company guidelines.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.

Front Office Manager

Hilton Hotel & Suites
01.2000 - 04.2003
  • Supervised workflow of front office departments
  • Maintained employee schedule
  • Attended weekly forecast/sales meetings
  • Managed high volume telephone switchboard
  • Ordered Hotel office supplies.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Coached employees through day-to-day work and complex problems.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales Manager

Hilton Hotel & Suites
01.1995 - 12.1999
  • Booked corporate and group meetings/functions
  • Maintained and updated weekly function sheets and group arrival
  • Served as catering manager to assist corporate meetings.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Established and cultivated solid business relationships with new or existing customers.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Customer Service

Lufthansa Airlines
01.1990 - 06.1990
  • Flight Check-in
  • Aided with immigration questions and translations
  • Security check during flight boarding.
  • Provided outstanding customer service.

Front Office Receptionist

Hilton Hotel & Suites
07.1990 - 12.1994
  • Check-in of Hotel guests
  • Maintained daily cash deposits
  • Scheduled front desk staff.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Health and Nutrition

Hawthorn University
Whitehorn, CA

Ludwig-Erhard Vocational School
Münster, Germany
05.1984

Skills

  • Office Administration
  • Business Operation
  • Bookkeeping
  • Accounts Payable
  • Budget Planning
  • Communication
  • Problem-solving
  • Team Player
  • Office Management
  • Organizational Skills
  • Clear oral/written communication
  • Scheduling and calendar management

Languages

German
Native or Bilingual

Timeline

Office Manager

German Aerospace Center (DLR) Washington DC
10.2010 - 04.2023

Executive Assistant

Invest in Germany (GTAI) Washington DC
01.2008 - 09.2010

Controller/Accounting

Hilton Hotel & Suites
05.2003 - 12.2007

Front Office Manager

Hilton Hotel & Suites
01.2000 - 04.2003

Sales Manager

Hilton Hotel & Suites
01.1995 - 12.1999

Front Office Receptionist

Hilton Hotel & Suites
07.1990 - 12.1994

Customer Service

Lufthansa Airlines
01.1990 - 06.1990

Health and Nutrition

Hawthorn University

Ludwig-Erhard Vocational School

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Anke Gilliam