Ankirriyah Henley
Tampa,FL
Summary
I'm passionate about my work and I know how to get the job done. I would describe
myself as an open and honest person
who doesn't believe in misleading other people and tries to be fair in everything I do. Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
3
3
years of professional experience
Work History
Caregiver
Avacorp
Tampa, Florida
01.2025 - Current
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Drove clients to doctors' appointments and social outings.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Educated families about available resources for home health care services in the local community.
- Provided emotional support to clients during difficult times.
- Supported bathing, dressing and personal care needs.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Administered prescribed medications on a timely basis following care plan instructions.
Call Center Representative
Acree Air Conditioning
Tampa, FL
11.2024 - 01.2025
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
PRN Nurse
Caviar recovery home
Tampa, FL
10.2023 - 09.2024
- Monitored vital signs such as pulse rate, blood pressure, temperature, respiration rate and pain level of patients.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Ensured compliance with professional standards of practice while adhering to organizational policies and procedures.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Package Handler
Amazon
Tampa, Florida
07.2022 - 08.2023
- Check Package handlers handle all aspects of parcels, from assembling, filling, sealing,scanning, and loading on trucks for delivery. They inspect packages to make sure they contain the correct products or materials and track items to ensure they are delivered safely in a timely manner.
Patient Service Representative
Well care health
Tampa, FL
12.2021 - 07.2022
- Perform on-going customer service/patient care: Answer multi-line telephone
- professionally and with a “smile” ready to
- serve them. Document conversations as needed.
- Make patients feel comfortable, at ease and welcome to the Practice by engaging
- patient and/or parent in conversation.
- Be professional and courteous at all times to patients, visitors and/or co-workers,
- treating them with dignity and respect at
- all times.
- Complete daily checklist on time and accurately.
- Schedule patients over the telephone and in-person.
- Check in patients upon arrival. Understand schedule template and procedure codes,
- and be
- able to direct patient to correct point of contact upon arrival.
- Help doctors and technicians stay on schedule by placing appointment correctly,
- understanding
- impact of appointments scheduled and notify doctors when patient is running late.
- Check out patients upon appointment completion. Schedule for future appointments and
- inquire about any overdue charges. Answer any questions patients have.
- Assist with achievement of new patient goals by discussing positive qualities of the practice
Education
High School Diploma -
Armwood High School
Tampa, FL05-2022
Skills
- Documentation
- Compassionate client care
- Medication coordination
- Cultural sensitivity
- Fast typer
- Multitasker
- Quick learner
- Flexible schedule and availability
- Problem-solving
- Behavioral management
- Verbal and written communication
- Progress documentation
- Indirect patient care
- HIPAA compliance
- Patient care
Timeline
Caregiver
Avacorp
01.2025 - Current
Call Center Representative
Acree Air Conditioning
11.2024 - 01.2025
PRN Nurse
Caviar recovery home
10.2023 - 09.2024
Package Handler
Amazon
07.2022 - 08.2023
Patient Service Representative
Well care health
12.2021 - 07.2022
High School Diploma -
Armwood High School