Ankit Kanaujia
Lewisville,TX
Summary
Results-oriented technology leader with over 20 years of experience in the various industry, skilled in driving innovation, leading transformational initiatives, and fostering cross-functional collaboration. Proven track record of developing and executing technology strategies aligned with business objectives. Adept at strategic planning, team leadership, and driving operational excellence.
Overview
10
10
years of professional experience
Work History
Delivery Lead
Accenture
03.2015 - Current
- Leading delivery operations for $36M support project in Utilities industry, managing team of 200+ across multiple (US, India and Philippine) geographical locations.
- Successfully managed various change orders, resulting in project revenue growth to $45M while ensuring timely delivery and client satisfaction.
- Implemented robust resource capacity forecasting and planning processes to optimize team utilization and meet project objectives.
- Spearheaded change management initiatives to adapt to evolving project requirements and ensure seamless transitions.
- Streamlined operational processes, resulting in increased efficiency and improved service delivery.
- Assisted the team in accomplishing approximately 100 continuous integration (CI) tasks, resulting in a monthly time savings of 500 hours and exceeding year-over-year productivity targets by 30%.
- Architected and led the development of a robust communication framework pivotal to the client's operations. This framework facilitates the seamless transmission of approximately 50,000 invoices and 200,000 general correspondences daily. Supported by comprehensive reconciliation mechanisms and delivery reports, this framework ensures the reliability and efficiency essential for critical business operations.
- Designed and implemented a comprehensive 'New Relic' dashboard integrating data streams from Salesforce, SAP, middleware, and Boomi. This dashboard provides a holistic operational perspective encompassing both IT infrastructure and business processes.
- Led the Customer Transformation (migrating from SAP CRM to Salesforce sales and service cloud) program which resulted in 64% average reduction in number of clicks to service resolution, increased scheduled payments by 23%, development time went down by 50% and 10% decrease in agent average handling time n efforts.
Prior Experience
HCL-Axon
- Led implementations and support programs for multiple North American and Texas-based Utilities, gaining extensive experience in regulated and deregulated markets
- Developed and executed technology strategies to support business objectives across various sectors, including Retail, Data Analytics, Wholesale, Automation and Security.
- Led cross-functional teams in delivering complex projects, including system decommissioning, application modernization, and business automation initiatives.
- Implemented Agile methodologies to enhance development processes and promote culture of innovation and continuous improvement.
- Collaborated with stakeholders to identify opportunities for leveraging technology to drive business growth and enhance customer experiences.
- Led and mentored diverse teams across multiple geographies, fostering a culture of collaboration, accountability, and professional growth.
- Successfully managed resource capacity forecasting and planning, ensuring optimal utilization of talent and alignment with project timelines and objectives.
Education
Master of Computer Applications -
IIPS, DAVV
IndiaSkills
- SAP Utilities (Deregulated, Regulated)
- Architecting/development of Utilities frameworks
- Delivery and Operational Management
- Resource Capacity Forecasting & Planning
- Change Management
- Service-Level Agreement (SLA) Management
- Business Technology & Integration Architecture Solutioning
- Agile Methodologies
- Talent Acquisition & Development
Timeline
Delivery Lead
Accenture
03.2015 - Current
Prior Experience
HCL-Axon
Master of Computer Applications -
IIPS, DAVV