Ankit Kumar
Meeut,India
Summary
Seeking for a challenging career with a continuously growing hospitality industry, this will utilize and develop my abilities, skill and education in hotel industry.
Enthusiastic Assistant Front Desk Manager with keen focus on customer service and team leadership. Successfully improved guest satisfaction by streamlining check-in processes and enhancing communication between departments. Known for fostering welcoming environment and resolving issues promptly to ensure positive guest experience.
Overview
9
9
years of professional experience
Work history
Assistant front desk manager
Celebrity Cruises
Miami, United States
06.2024 - Current
- Improved customer satisfaction by promptly addressing their concerns and queries.
- Trained new hires on Ship policies and procedures-enhancing overall performance levels.
- Coordinated with housekeeping staff for enhanced room readiness and efficiency.
- Streamlined check-in procedures, resulting in increased guest satisfaction.
- Enhanced team productivity by conducting regular training sessions.
- Handled escalated complaints professionally, resulting in improved customer relations.
- Collaborated with other department managers for seamless inter-department coordination.
Guest relations officer
Celebrity Cruises
Miami, United states
01.2024 - 06.2024
- Enhanced guest satisfaction by promptly addressing inquiries and complaints.
- Fostered a welcoming atmosphere for improved guest experience.
- Boosted ship reputation with professional handling of guest relations issues.
- Established rapport with diverse clientele to facilitate smooth communication.
- Processed payments swiftly for improved customer experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
Jr. Guest Relations Officer
Celebrity Cruises
04.2019 - 04.2022
- Assisted colleagues for better team collaboration.
- Enhanced customer satisfaction with prompt and accurate responses.
- Organised files to increase ease of access.
- Enhanced guest satisfaction by promptly addressing inquiries and complaints.
- Fostered a welcoming atmosphere for improved guest experience.
- Boosted hotel reputation with professional handling of guest relations issues.
- Delivered exceptional service, resulting in repeat patronage from guests.
Housekeeping Assistant
The Oberoi Cecil
Shimla, India
06.2016 - 02.2019
- Maintained immaculate cleanliness by frequent dusting, vacuuming and mopping.
- Upheld high hygiene standards for guests' satisfaction.
- Handled room arrangements, contributing to a welcoming atmosphere.
- Delivered room service whilst maintaining polite interaction with guests.
- Reported maintenance issues promptly, aiding swift problem resolution.
Hotel operational trainee
Taj Hotel & Resort
Delhi, India
10.2015 - 01.2016
- Facilitated smooth check-ins by maintaining clear communication with guests.
- Ensured guest satisfaction by providing excellent customer service.
- Streamlined hotel operations for improved efficiency.
- Managed reservations to ensure no overbooking situations occurred.
Education
Diploma in Front Desk - Front Desk
IGNOU
India 04.2024 -
Hotel Management Degree - Hotel Management
State Institute of Hotel Management and catering technology
Tiruchirapalli, Tamil Nadu 07.2013 - 06.2016
Intermediate - Commerce
Jaswant modern Sr. Sec. school
Dehra Dun, Uttrakhand 06.2011 - 06.2012
Skills
- Shift briefings
- Room inventory management
- Guest feedback evaluation
- Credit policy and accounting procedures
- Luxury Ship standards
- Training and teambuilding
- Budgetary control
- Hotel administration
Accomplishments
- CEO award, 01/01/17, Mr. Vikram Oberoi Oberoi Hotels
- Team of Quarter Award, 2017, Mr. Arjun Oberoi Oberoi Hotels
- Earned maximum no. of Guest comment card, Recognition and Appreciation from the Organization for guest satisfaction.
Languages
English
Fluent
Hindi
Native
Affiliations
- Reading
Custom
- Participated in the Blood Donation Camp, The Oberoi Cecil,
- Camp organized for the Orphanage children's in Shimla, The Oberoi Cecil, Food service, clothes and books distribution.
Personal Information
- Father's Name: Mr. Amrish Kumar
- Blood Group: A+
- Date of birth: 04/15/94
- Nationality: Indian
- Marital status: Married
Timeline
Assistant front desk manager
Celebrity Cruises
06.2024 - Current
Diploma in Front Desk - Front Desk
IGNOU
04.2024 -
Guest relations officer
Celebrity Cruises
01.2024 - 06.2024
Jr. Guest Relations Officer
Celebrity Cruises
04.2019 - 04.2022
Housekeeping Assistant
The Oberoi Cecil
06.2016 - 02.2019
Hotel operational trainee
Taj Hotel & Resort
10.2015 - 01.2016
Hotel Management Degree - Hotel Management
State Institute of Hotel Management and catering technology
07.2013 - 06.2016
Intermediate - Commerce
Jaswant modern Sr. Sec. school
06.2011 - 06.2012