Ankit Kumar
Tampa,FL
Summary
Dynamic professional with a goal-oriented mindset and expertise in CRM software, recognized for enhancing customer satisfaction at Capital Logistics LLC. Proven ability to analyze data for process improvements and foster strong client relationships, demonstrating patience and resilience in problem-solving. Committed to delivering high-quality service and achieving operational excellence.
Overview
8
8
years of professional experience
Work History
Customer Account Associate
Capital Logistics Llc
04.2021 - Current
- Streamlined account management processes for improved efficiency and productivity.
- Coordinated with billing department staff to resolve disputes effectively, resulting in decreased refund requests.
- Enhanced customer satisfaction by resolving account issues promptly and professionally.
- Provided personalized support to clients, addressing their unique needs and preferences.
- Established strong relationships with clients, fostering trust and loyalty in the company''s services.
- Maintained detailed records of customer interactions, facilitating effective follow-up communication when necessary.
- Analyzed account data to identify trends and areas for improvement, implementing targeted strategies accordingly.
- Interacted with management, other associates and counterparts.
- Maintained detailed documentation using Software.
- Scheduled deliveries, monitored progress, and coordinated with shipping companies.
Control Tower Manager
Ecom Express
06.2018 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Associate Manager
Myntra
03.2017 - 06.2018
- Streamlined account management processes for improved efficiency and productivity.
- Coordinated with billing department staff to resolve disputes effectively, resulting in decreased refund requests.
- Enhanced customer satisfaction by resolving account issues promptly and professionally.
- Provided personalized support to clients, addressing their unique needs and preferences.
- Established strong relationships with clients, fostering trust and loyalty in the company''s services.
- Maintained detailed records of customer interactions, facilitating effective follow-up communication when necessary.
- Analyzed account data to identify trends and areas for improvement, implementing targeted strategies accordingly.
- Interacted with management, other associates and counterparts.
- Maintained detailed documentation using Software.
- Scheduled deliveries, monitored progress, and coordinated with shipping companies.
Education
Bachelor In Technology - Electronic Engineering
Gurukula Kangri Vishavidhalya
Haridwar ,india06.2015
Skills
- Patience and resilience
- Goal-oriented mindset
- Data entry proficiency
- CRM software expertise
- Report writing
- Data analytics
- Delivery scheduling
- Compliance
- Transaction management
- Customer service
- Problem-solving
- Attention to detail
Timeline
Customer Account Associate
Capital Logistics Llc
04.2021 - Current
Control Tower Manager
Ecom Express
06.2018 - 08.2020
Associate Manager
Myntra
03.2017 - 06.2018
Bachelor In Technology - Electronic Engineering
Gurukula Kangri Vishavidhalya
Similar Profiles
Miya HatfieldMiya Hatfield
Amazon Delivery Driver at CAPITAL CITY LOGISTICSAmazon Delivery Driver at CAPITAL CITY LOGISTICS
Peter MwangiPeter Mwangi
Housekeeper at AFRICAN CAPITAL LOGISTICS MOGADISHU, SOMALIA.Housekeeper at AFRICAN CAPITAL LOGISTICS MOGADISHU, SOMALIA.
Ahmed MoustafaAhmed Moustafa
Supervisor at Anan Capital for Logistics ServicesSupervisor at Anan Capital for Logistics Services
Dylan WhitneyDylan Whitney
Lead Landscaper at Sweet William Garden & DesignLead Landscaper at Sweet William Garden & Design
Daniel EmmertDaniel Emmert
Retail and Distribution Salesperson at St Germain's GlassRetail and Distribution Salesperson at St Germain's Glass