C
ANKIT SINGH
Student
Queens,NY
Summary
Hard-working Computer Science major currently attending Nassau Community College, with 2.5+ years of work experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Also, self teaching programming languages to develop in frontend.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Taxi Operator
Uber And Lyft
New York, NY
02.2022 - Current
- Stored passenger luggage and personal items with care for safety and security.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Managed teams of drivers, shift schedules and reservation calendars.
- Provided mobility to assistance to disabled passengers.
Customer Service Specialist
Best Buy Inc
Queens, NY
10.2021 - 02.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Transportation Dispatcher
Everywhere Car Service
Queens, NY
11.2020 - 08.2021
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
- Coordinated repairs to vehicles to maintain fleet operations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
Thomas A. Edison Career And Technical High School
Queens, NY 09.2014 - 06.2018
Associate of Arts - Computer Science And Programming
Nassau Community College
Garden City, NY 09.2018 - Current
Skills
Report preparation
Sales expertise
Stocking and replenishing
Prioritizing calls
Maintaining call metrics
Systems maintenance
Software
JavaScript
CSS
HTML
PYTHON
MS WORD
MS EXCEL
MS POWERPOINT
GIT
ADOBE PHOTOSHOP
ADOBE LIGHTROOM
MATLAB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Taxi Operator
Uber And Lyft
02.2022 - Current
Customer Service Specialist
Best Buy Inc
10.2021 - 02.2022
Transportation Dispatcher
Everywhere Car Service
11.2020 - 08.2021
Associate of Arts - Computer Science And Programming
Nassau Community College
09.2018 - Current
High School Diploma -
Thomas A. Edison Career And Technical High School
09.2014 - 06.2018