Ankit Tiwari
Summary
Results-driven Salesforce Product Owner (5X Certified) with over 9 years of experience in SFDC products, specializing in Salesforce implementation, customization, and optimization. Proven track record of leading cross-functional teams to deliver innovative solutions that drive business growth and enhance customer experience. Skilled in Agile methodologies, strategic planning, and stakeholder collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst/Solution Architect
A5 Corp PVT LTD
01.2022 - Current
- Demonstrated effective project leadership within a dynamic and rapidly expanding company.
- Provided guidance to businesses regarding SFDC best practices for implementing Salesforce features and meeting requirements.
- Implemented end-to-end system enhancements by collaborating with various stakeholders through workshops, discovery sessions, and story grooming sessions.
- Effectively oversaw the entire lifecycle of 9+ projects (Collibra, Cohesity, Workato, RBC, CDS etc.), handling project requirements and ensuring seamless implementation of changes and conducting necessary test cases.
- Oversee user acceptance testing (UAT) and gather feedback to drive continuous improvement.
- Streamlined operations by developing and optimizing business processes through system configurations or customizations.
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to foster a collaborative and efficient development process.
- Ensured availability during non-business hours to handle system deployments and bug fixes.
Senior Software Engineer
Accion Labs India PVT LTD
10.2018 - 01.2021
- Administered, configured, implemented, and supported Salesforce CRM and Apex Language-based applications on Force.com Platform in a SAAS Cloud Environment.
- Partnered with end-users to establish and maintain sophisticated workflow regulations, data verification processes, triggers, and managerial tasks.
- Assisted end-users in managing test sessions and specific Administration tasks post-implementation.
- Ensured successful end-user adoption of Salesforce CRM through day-to-day support, including managing system upgrades, releases, and change control processes.
- Created impactful reports, dashboards, fields and formulas. Enhanced workflow rules and streamlined approval processes. Administered user permissions and profiles.
Associate Consultant
ITC Infotech
06.2017 - 10.2018
- Engaged with different business user groups to promote software utilization.
- Enforced record level permissions and implemented sharing rules for efficient data management.
- Executed improvements on standard objects such as Campaigns and Opportunities.
- Created custom tabs, components, and reports for enhanced functionality.
- Customized Dashboards to track usage for business centers and their sales teams' productivity and performance.
- Responsible for creating and managing user accounts, as well as adjusting access levels.
- Provided user support and resolved bugs in compliance with SLA.
Backup Analyst
IDrive Software India PVT LTD
02.2016 - 01.2017
- Implemented Record-Level & Field-Level security & configured sharing settings for them.
- Collected customer requirements from various business user teams across Sales, Marketing, and Customer Service.
- Developed and customized SFDC app based on user needs.
- Responsibility included granting permissions for communication templates according to user profiles. Played a key role in data analysis and seamless data migration.
- Managed Accounts Merging and Public Group maintenance while also customizing Reports, Dashboards, and Record Types based on customer needs.
- Contributed to the integration of new products and optimization of existing ones.
- Executed data migration from databases to SFDC through Data Loader.
Senior Analyst
HCL Technologies
06.2014 - 01.2016
- Created user groups and configured workflows and assignment rules for efficient routing of leads to the marketing members.
- Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules to automate business logic.
- Configured Profiles & Admin permissions, granted/denied platform access for users.
- Developed customized dashboards to track cases and share insights across company.
- Implemented pick lists, filed dependencies, lookups, master-detail relationships, validation and formula fields to the custom objects.
- Customized Marketing application to create web forms for lead generation, campaign performance tracking, task delegation, and workflow management.
- Prepared Business Requirement Document and Functional Requirement Document.
Education
Master of Science - Technical Entrepreneurship & Management
University of Rochester
Rochester, NY12-2021
Bachelor of Engineering - Computer Science
Dayananda Sagar Institutions
Bangalore, India06-2013
Skills
- Business Process Improvement
- Project Management
- Salesforcecom, Jira
- Apex, Visual force, LWC
- Data Loader, VS Code, RStudio
- Multitasking, Decision-making skills
Certification
- Salesforce Certified Administrator (SCA)
- Salesforce Certified Advanced Administrator (SCAA)
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified CPQ Specialist Certification
Languages
English
Professional
Hindi
Professional
Timeline
Business Analyst/Solution Architect
A5 Corp PVT LTD
01.2022 - Current
Senior Software Engineer
Accion Labs India PVT LTD
10.2018 - 01.2021
Associate Consultant
ITC Infotech
06.2017 - 10.2018
Backup Analyst
IDrive Software India PVT LTD
02.2016 - 01.2017
Senior Analyst
HCL Technologies
06.2014 - 01.2016
Master of Science - Technical Entrepreneurship & Management
University of Rochester
Bachelor of Engineering - Computer Science
Dayananda Sagar Institutions
- Salesforce Certified Administrator (SCA)
- Salesforce Certified Advanced Administrator (SCAA)
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified CPQ Specialist Certification
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