Summary
Overview
Work History
Education
Skills
Projects
Languages
Websites
Certification
Accomplishments
Timeline
Generic

ANKITA AJMERA

Pune

Summary

Agile leader with proven experience at Avalara, specializing in process improvements and team collaboration. Expertise in JIRA and backlog management led to a 30% increase in project efficiency through effective team mentoring. Strong stakeholder communication skills and a commitment to continuous learning drive high-quality results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager - Process, Agile and Operations

Avalara
Pune
03.2024 - 04.2025
  • Facilitated daily stand-up meetings to promote team communication and collaboration.
  • Coordinated sprint planning sessions to align team goals and deliverables.
  • Managed backlog refinement processes to prioritize tasks effectively.
  • Implemented Agile methodologies to enhance project efficiency and workflow.
  • Mentored team members on Scrum principles and best practices for continuous improvement.
  • Collaborated with product owners to clarify requirements and ensure task understanding.
  • Resolved conflicts within the team to maintain a positive working environment.
  • Conducted retrospective meetings to gather feedback and improve future sprints.
  • Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Encouraged continuous process improvement initiatives through retrospectives.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
  • Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
  • Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
  • Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Identified risks associated with sprint goals and worked with the team to mitigate them.
  • Conducted demos of completed work at the end of each sprint cycle.
  • Kept up-to-date with industry trends in agile software development methods.
  • Developed detailed project plans and estimates based on identified risks and options.
  • Led cross-functional teams to align project goals with organizational objectives.
  • Facilitated process improvement workshops to identify efficiency opportunities.
  • Managed stakeholder communication to ensure project alignment and transparency.
  • Reviewed and updated processes to ensure compliance with industry standards.
  • Created reports detailing performance metrics, such as cycle time, cost savings, productivity gains.
  • Ensured that all processes are documented in accordance with established guidelines.
  • Conducted regular reviews of existing processes to identify areas of improvement or potential risks.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Measured and reviewed performance via KPIs and metrics.
  • Reviewed vendor contracts to identify potential cost-saving opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Project Lead

Persistent Systems Limited
Pune
01.2023 - 03.2024
  • Led a team of 28 testers. Managing the QA delivery of 10 Scrum teams.
  • I also worked as a Scrum Master for 10 Scrum teams. I performed all the required ceremonies as a scrum to facilitate the team and instill the team with scrum values.
  • Strong expertise in lifecycle methodologies, like Waterfall and Agile models.
  • Responsible for delivering the QA activities on time. Working as a QA Project Lead.
  • Driving testing for a FinTech product called eHUB, a single platform for multiple products like MicroATM, MiniATM, AePS, BBPS, and PPI.
  • Responsible for Test Plan and Estimates, Test Reporting, Test Monitoring, and Test Completion Reports.
  • Well-versed in testing KPIs and metrics – defect leakage, schedule and effort variance, and defect wastage.
  • Team player with a work ethic, committed to working hard, smarter, and sincerely, able to work with the team and mentor them properly.
  • Good interpersonal skills, committed, results-oriented, hard-working, with a quest and zeal to learn new technologies.
  • Requirement Analysis: Understanding the requirements and communicating with the BA team for a better understanding of the requirements.
  • Understanding the requirements for all different products for the given sprint, and allocating the QA tasks to the team.
  • Task allocation and prioritization for the team.
  • Responsible for Test Plan and Estimates, Test Strategy, Test Reporting, Test Monitoring, and Test Completion Reports.
  • Interfacing with BA and development teams during all phases of testing for requirement analysis, defect analysis, test scope identification, test environment setup, etc.
  • Interfacing with stakeholders for test artifact approvals – test design, test plan, and test execution reports.
  • For this project, driving the system testing and regression testing in the QA environment. Supporting customers in UAT and pre-production testing.
  • Root cause analysis in the case of quality issues and implementing corrective and preventive actions for the same.
  • Experience in API testing using Postman.
  • Expert in Agile ceremonies and managing the sprint activities via JIRA.
  • Expertise in the JIRA management tool.
  • Performing ongoing support tasks that require immediate attention.

Senior Team Lead

Persistent Systems Limited
01.2022 - 12.2022
  • Led a team of 28 testers. Managing the QA delivery of 10 Scrum teams.
  • I also worked as a Scrum Master for 10 Scrum teams. I performed all the required ceremonies as a scrum to facilitate the team and instill the team with scrum values.
  • Strong expertise in lifecycle methodologies, like Waterfall and Agile models.
  • Responsible for delivering the QA activities on time. Working as a QA Project Lead.
  • Driving testing for a FinTech product called eHUB, a single platform for multiple products like MicroATM, MiniATM, AePS, BBPS, and PPI.
  • Responsible for Test Plan and Estimates, Test Reporting, Test Monitoring, and Test Completion Reports.
  • Well-versed in testing KPIs and metrics – defect leakage, schedule and effort variance, and defect wastage.
  • Team player with a work ethic, committed to working hard, smarter, and sincerely, able to work with the team and mentor them properly.
  • Good interpersonal skills, committed, results-oriented, hard-working, with a quest and zeal to learn new technologies.
  • Requirement Analysis: Understanding the requirements and communicating with the BA team for a better understanding of the requirements.
  • Understanding the requirements for all different products for the given sprint, and allocating the QA tasks to the team.
  • Task allocation and prioritization for the team.
  • Responsible for Test Plan and Estimates, Test Strategy, Test Reporting, Test Monitoring, and Test Completion Reports.
  • Interfacing with BA and development teams during all phases of testing for requirement analysis, defect analysis, test scope identification, test environment setup, etc.
  • Interfacing with stakeholders for test artifact approvals – test design, test plan, and test execution reports.
  • For this project, driving the system testing and regression testing in the QA environment. Supporting customers in UAT and pre-production testing.
  • Root cause analysis in the case of quality issues and implementing corrective and preventive actions for the same.
  • Experience in API testing using Postman.
  • Expert in Agile ceremonies and managing the sprint activities via JIRA.
  • Expertise in the JIRA management tool.
  • Performing ongoing support tasks that require immediate attention.

Team Lead

Persistent Systems Limited
04.2019 - 12.2021
  • Managed and led the QA team over a five-year span.
  • Traveled to onsite (New Jersey, USA) during the UAT member testing phase in December 2017 for four weeks.
  • Managed and mentored a team of seven. Received multiple client appreciations.
  • Driving testing for maintenance releases for a foreign exchange netting product for the world’s largest foreign exchange settlement bank.
  • Responsible for Test Plan and Estimates, Test Strategy, Test Reporting, Test Monitoring, and Test Completion Reports.
  • I had derived all phases of testing: Build Acceptance Tests, System Tests, System Integration Tests, and UAT Support.
  • Interfacing with BA and development teams during all phases of testing for requirement analysis, defect analysis, test scope identification, test environment setup, etc.
  • Interfacing with stakeholders for test artifact approvals – test design, test strategy, and test exit reports.
  • Task prioritization for the team.
  • Performing ongoing support tasks that require immediate attention.
  • Giving knowledge transfers to new members on the team.
  • Involved in project planning and ensuring test coverage.
  • Ownership of sending Test Exit Reports to the required stakeholders for all phases.
  • Interaction with the onsite team for requirement changes and status updates.
  • Review of design and test artifacts.
  • Certifying builds to be delivered to the client, with reporting of known defects.
  • Maintaining a test repository in the Zephyr tool.
  • Performing responsibilities of maintaining files to ensure the recording of accurate test data.
  • Review, collection, and sharing of daily regression test results.
  • Received multiple R&R awards and a team 'BRAVO' working on this project.
  • Implemented checklists at different phases of the project to address quality issues.
  • Root cause analysis in the case of quality issues and implementing corrective and preventive actions for the same.
  • Reviewing plans, deliverables, and reports across projects.
  • Understanding and analyzing the customer requirements.
  • Designed and executed test cases according to functional specifications.
  • Identification, tracking, and reporting of bugs/defects throughout the test and life cycle of the product using JIRA.
  • Managed defect triage meetings with client teams.
  • Performed functionality testing, retesting, and regression testing.
  • Responsible for sending the daily status report and weekly status report to the client and other various stakeholders.
  • Involved in analyzing the requirements and communicating with the BA team for a better understanding of the requirements.
  • Responsible for test deliverables, prioritizes, and monitors activities to meet such dates for assigned features.
  • Identified test cases and preparation of test data required for test execution.
  • Writing effective and optimized test cases using black box testing techniques.
  • Performing Functional Testing and Regression Testing. Identifying test cases for automation.
  • Reviewing the automation script.

Module Lead

Persistent Systems Limited
04.2016 - 03.2019
  • Designing and executing test cases according to the functional specifications.
  • Execute SQL queries to retrieve data from the database for testing.
  • Requirement Analysis: Analyzing the requirements and communicating with the BA and the team for a better understanding of the requirements.
  • Responsible for testing deliverables, prioritizing, and monitoring activities to meet such dates for individual assigned features.
  • Identified end-to-end test scenarios, test cases, and test data; participated in the test case review.
  • Writing effective and optimized test cases using black box testing techniques.
  • Performing functional testing, regression testing.
  • Validation of expected output vs. actual output in respective database tables using SQL.
  • Performed functionality testing, retesting, and regression testing, and logged defects in JIRA.
  • Maintaining the test repository in the Zephyr tool.
  • Reporting the regular status to the higher authorities in a timely manner.
  • Involve in the development of the automation framework, scripts, and maintenance of existing ones using a Data Driven and Hybrid framework.
  • Adhere to all the design and execution processes derived from the organization, such as capturing screenshots during execution and uploading the artifacts to the desired location.

Software Engineer

DataCore Technologies
10.2015 - 03.2016
  • Designing and executing test cases according to the functional specifications.
  • Execute SQL queries to retrieve data from the database for testing.
  • Requirement Analysis: Analyzing the requirements and communicating with the BA and the team for a better understanding of the requirements.
  • Responsible for testing deliverables, prioritizing, and monitoring activities to meet such dates for individual assigned features.
  • Identified end-to-end test scenarios, test cases, and test data; participated in the test case review.
  • Writing effective and optimized test cases using black box testing techniques.
  • Performing functional testing, regression testing.
  • Validation of expected output vs. actual output in respective database tables using SQL.
  • Performed functionality testing, retesting, and regression testing, and logged defects in JIRA.
  • Maintaining the test repository in the Zephyr tool.
  • Reporting the regular status to the higher authorities in a timely manner.
  • Involve in the development of the automation framework, scripts, and maintenance of existing ones using a Data Driven and Hybrid framework.
  • Adhere to all the design and execution processes derived from the organization, such as capturing screenshots during execution and uploading the artifacts to the desired location.

Associate Quality Analyst

Netcracker Technology Solutions (India) Pvt. Ltd.
09.2012 - 12.2014
  • Providing E.ON Italy with one comprehensive solution for billing electricity smart meters/readings and rating the consumption, and providing them with the integration of their in-house CRM application with our RBM rating and billing tool, with the flexibility at various stages in our billing where E.ON wants, and a customized solution specific to E.ON's business.
  • Client interaction for requirement gathering and knowledge sharing.
  • Test Planning and Execution for the CRM Component.
  • Test Planning and Execution for Rating Charges.
  • Adhere to all the design and execution processes derived from the organization, such as capturing screenshots during execution and uploading the artifacts to the desired location.
  • Complete responsibility for test planning and lead a team of one person for the execution.
  • I participated in all the design discussions and coordinated with all architects to create the optimized design.
  • Client interaction for requirement gathering and knowledge sharing.
  • Delivered the feature on time and received appreciation from all the senior architects and the Project Manager.
  • Test lead for the Dynamic Discounting feature for Verizon.
  • I have completed test planning and am solely responsible for execution.
  • Client interaction for requirement gathering and knowledge sharing.
  • Responsible for test case writing, execution, bug tracking, and reporting.
  • Performed functional, integration, and retesting, sanity, and regression testing.

Graduate Trainee

Netcracker Technology Solutions (India) Pvt. Ltd.
07.2011 - 08.2012
  • Certified various maintenance releases, such as RB_4.2.23, RB_4.3.15, RB_5.0.16, RB_5.1.12, RB_5.1.13, RB_5.1.14, RB_5.3.7, RB_5.3.8, and many more.
  • Performed a sanity check on all builds.
  • Performed regression testing on all the maintenance releases.
  • Responsibility to submit daily execution reports to the test lead.
  • Adhere to all the execution processes derived from the organization, such as capturing screenshots during execution and uploading the artifacts to the desired location.

Education

Bachelor of Engineering - Information Technology

L.N.C.T.S
Bhopal
01.2011

12th - M.P Board

St. Mary's Co-ed School
Harda
01.2007

10th - M.P Board

St. Mary's Co-ed School
Harda
01.2005

Skills

  • Software testing
  • JIRA
  • Requirement Analysis
  • Defect analysis
  • Test environment setup
  • Defect triages
  • Defect leakage
  • Schedule variance
  • Effort variance
  • Defect, wastage
  • SWIFT messages
  • Telecom BSS
  • UI testing
  • Server-side testing
  • SQL
  • UNIX
  • TestNG
  • Zephyr
  • Test Rail
  • GitHub
  • Agile methodologies - Safe51 certified
  • Sprint planning
  • Backlog management
  • Risk identification
  • Test strategy
  • Client communication
  • Requirement analysis
  • Process improvement
  • Stakeholder management
  • Team mentoring
  • Conflict resolution
  • Performance metrics
  • Effective documentation
  • Cross-functional collaboration
  • Emergency response
  • Customer relationship management (CRM)
  • Project management
  • Key performance indicators
  • Customer service
  • Operations management
  • Coaching and mentoring
  • Resource allocation
  • Cross-functional teamwork
  • Cross-functional team management
  • Policy and procedure development
  • Project planning
  • Complex Problem-solving
  • Partnership development
  • Employee onboarding
  • Change management
  • Performance evaluations
  • Vendor management
  • Relationship building
  • Negotiation
  • Decision-making
  • Recruiting and interviewing
  • Documentation and reporting
  • Verbal and written communication
  • Time management
  • Budget control
  • Goal setting
  • Clear communication
  • Team leadership
  • API testing - POSTMAN
  • Test planning
  • Quality assurance
  • Stakeholder communication
  • Scrum management
  • Backlog refinement
  • Effective collaboration
  • Black box testing tools
  • Integration testing
  • Continuous learning
  • Test case design
  • Test documentation creation
  • Test metrics reporting
  • Test execution and reporting

Projects

Persistent Systems Limited, Pune, Project Lead, 01/22 to 10/23, Sarvatra Technologies Ltd., QA Test Manager, FinTech, Sarvatra proposes to offer multiple products like MicroATM, MiniATM, AePS, BBPS and PPI on a common platform named 'e-HUB' that can be accessed by customers at banks as well as at merchant outlets. It represents an avenue for Sarvatra to earn money through transactions across multiple channels. Sarvatra Technologies is an application service provider catering to 500+ banks. Persistent Systems Limited, Pune, Team Lead, 04/16 to 12/21, CLS Financial Services - CLSNet, Team Lead and Module Lead, Banking and Capital Markets, The client operates the largest multicurrency cash settlement system to mitigate settlement risk for the FX transactions of its Members and their customers. Netcracker Technology Solutions (India) Pvt. Ltd., Hyderabad, Associate Quality Analyst, 07/11 to 12/14, E.ON Italy, Telecom, Providing E.ON Italy with one comprehensive solution for Billing Electricity Smart Meters/Readings and Rating the consumption.

Languages

English
Professional
Hindi
Professional

Websites

Certification

  • Safe 5.1 Certified

Accomplishments

  • Awarded Top Former of the year consecutively thrice in the row. and due to that i have been promoted back to back.
  • Appreciated multiple time by the stakeholders for managing the customer and maintaining the relationships and has helped to grow the business.
  • Appreciated for maintaining the team environment healthy and happy and motivated.

Timeline

Manager - Process, Agile and Operations

Avalara
03.2024 - 04.2025

Project Lead

Persistent Systems Limited
01.2023 - 03.2024

Senior Team Lead

Persistent Systems Limited
01.2022 - 12.2022

Team Lead

Persistent Systems Limited
04.2019 - 12.2021

Module Lead

Persistent Systems Limited
04.2016 - 03.2019

Software Engineer

DataCore Technologies
10.2015 - 03.2016

Associate Quality Analyst

Netcracker Technology Solutions (India) Pvt. Ltd.
09.2012 - 12.2014

Graduate Trainee

Netcracker Technology Solutions (India) Pvt. Ltd.
07.2011 - 08.2012

Bachelor of Engineering - Information Technology

L.N.C.T.S

12th - M.P Board

St. Mary's Co-ed School

10th - M.P Board

St. Mary's Co-ed School

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