ANKITA BISWAS
Gurugram,India
Summary
Strategic Analytics and Project Manager with 10+ years of experience across Financial Services and Transportation sectors. Adept at driving data-led business decisions through end-to-end project execution, reporting, and executive insights. Recently certified in Prompt Engineering & Programming with OpenAI, looking to transition into Generative AI strategy, automation, or Digital product/Analytics roles where business intelligence meets cutting-edge AI applications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager – MIS
American Express
06.2022 - 06.2024
- Built executive dashboards to track performance KPIs using Tableau and Power BI
- Identified automation opportunities within MIS workflows and reporting
- Provided data-driven Cost Benefit Analysis for project execution
- Collaborated with global teams to execute credit strategies in governance frameworks focused on risk appetite, regulatory and compliance standard.
- Delivered C-suite presentations; integrated feedback into strategy and execution
- Provided data-driven future capacity and capability needs for successful project planning
Business Analyst
Port Authority of New York New Jersey
02.2020 - 08.2021
- Automated violation tracking and collections strategy using SQL and Crystal Reports
- Proposed process improvements using data mining of tolling system behavior
- Piloted dashboard creation for executive overviews, leading to faster decision-making
Senior Business Analyst / Business Analyst
American Express
11.2014 - 04.2019
- Led testing analytics and performance reporting for global partner network
- Designed actionable scorecards with cross-channel and cross-functional KPIs
- Contributed to fraud detection and abuse prevention through behavioral data analysis
- Generated and assessed reports on business performance to determine opportunities for growth and improvement
- End to end implementation of projects with focus on improving stakeholder's experience
- Developed emergency impact reports for disaster-hit zones using real-time data to determine business impact and find methods to help the customers
Dispute Analyst
American Express
08.2012 - 10.2014
- Managed dispute investigations, including transactional fraud analysis
- Lead, monitored and mentored the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
- Exceeded goals through effective prioritization and consistent work ethic
Education
Post Graduate Diploma - International Trade Management
NMIMS
01.2019
B.Tech - Computer Science (Hons.)
Rajasthan Technical University
01.2012
Skills
- GenAI Tools & Programming: OpenAI API, Prompt Design, Python (basic), ChatGPT, Generative AI Use Cases
- Analytics & BI: Tableau, Power BI, SQL, SAS, Hive, Teradata, Google Analytics, Digital Analytics
- Project Tools: Confluence, Microsoft Office, Executive Reporting
- Soft Skills: Analytical Thinking, Strategic Planning, Cross-functional Collaboration
Certification
- Prompt Engineering & Programming with OpenAI — Columbia+ (2025-07)
- Certified Scrum Master
- Google Universal Analytics Essential Training
CONTENT CREATION & DIGITAL STRATEGY
- Fashion, beauty & lifestyle content creator on Instagram [@ankitabiswa26]
- Built community through honest reviews and niche pillars like everyday styling, real skin stories and healthy living
- Exploring use of GenAI tools for content scripting, audience segmentation, and automation
Timeline
Project Manager – MIS
American Express
06.2022 - 06.2024
Business Analyst
Port Authority of New York New Jersey
02.2020 - 08.2021
Senior Business Analyst / Business Analyst
American Express
11.2014 - 04.2019
Dispute Analyst
American Express
08.2012 - 10.2014
B.Tech - Computer Science (Hons.)
Rajasthan Technical University
Post Graduate Diploma - International Trade Management
NMIMS