ANKITA KAKADIYA
Ottawa,Ontario
Summary
Service and customer support with strong ability and aptitude. Master degree in business and administration with bachelor in same field. 2 Years of total customer and administrative support experience with expertise as a building rapport with varied customers and meeting their needs. Proficient skills in using Google and Microsoft Office Suite. Self-motivated and excellent communication skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Ambassador
Amazon
09.2022 - Current
- Assisted with learning department as Ambassador for coaching newly hired associates (IB Dock)
- Assisted team with operational policies and procedures to drive services.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Working with Process Assistants and managers to determine appropriate level of support for entry level associate
- Managing product staging to efficiently transfer items between receiving, storage and shipping location
- Solid understanding of tools being used in identifying pallets such as Atlis, Carton PreEditor, Prep instruction manager, FC Research, and more for problem solve
- Fixing sellable products to be stow in timely manner
- Solid understanding in NON-CON and PAx process
- Working safely around moving machinery
- Proper trained with (VRC) Vertical Reciprocating Conveyors.
Supervisor
Tim Hortons
02.2022 - 09.2022
- Maintain safe working and guest environment to reduce risk of accidents
- Investigate and resolve customer inquiries and complaints in empathetic manner
- Meet all customers call guidelines including service levels, handle time and productivity
- Solve unresolved customer issues
- Assume ownership over team productivity and manage work flow to meet or exceed quality service goals
- Strong leader of customer support staff
- Training to employees on operating procedures and company services
- Update customer orders from start to finish in accurate and timely manner
- Manage work flow to exceed quality service goals
- Develop highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Service Representative
Club Mahindra holidays pvt ltd
06.2020 - 07.2021
- Receiving and placing customer service telephone calls for marketing purpose such as, packages related to holidays and membership
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Selling holiday packages to VIP club members and convince them to purchase to get the parkland benefits of organization
- Collect and gather data from client and discuss marketing strategies for future references
- Collect and handle documentation securely as per company policy and share it within work application.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Support Specialist
Intelenet global service pvt. ltd
05.2019 - 04.2020
- Advanced technical troubleshooting with customers calling to resolve concerns related to credit card, credit limit and credit score
- Providing high quality customer service within Internet global service level and quality guidelines
- Handle customer complaints by providing solutions, often within a time limit to ensure customer is satisfied
- Documenting and prioritizing trouble tickets and issues on customer accounts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Be able to process orders, forms, applications, or requests
- Learn software systems used by company to be able to communicate effectively with incoming inquiries.
- Served customer account and technical needs across 100+ daily calls, consistently meeting productivity and quality targets.
Education
MBA - Business Administration And Management
Rai University
Gujarat, India2019
B.B.A -
Rai University
Gujarat, India2016
Skills
- Software Tools: Microsoft Word, Power Point, Excel, and Outlook
- Strong keyboard typing skills, Good hands-on using Cisco VPN
- Worked on installation and maintaining Active Directory with users and services
- Acquired good skill on technical writing during curriculum
- Good organizational skills: ability to prioritize, follow up and multi-task
- Shrinkage Prevention
- Inventory Management
- Store Opening and Closing
- Cash Handling Expertise
- Judgment and Decision-Making
- Merchandise Labeling
- POS Inventory System Operation
Timeline
Ambassador
Amazon
09.2022 - Current
Supervisor
Tim Hortons
02.2022 - 09.2022
Customer Service Representative
Club Mahindra holidays pvt ltd
06.2020 - 07.2021
Customer Support Specialist
Intelenet global service pvt. ltd
05.2019 - 04.2020
MBA - Business Administration And Management
Rai University
B.B.A -
Rai University