ANKITA SAHU
Amherst,MA
Summary
Dynamic and knowledge-driven operations professional with high integrity, strong work ethic, and a drive for conducting in-depth research. Meticulous and resourceful executive with extensive collaborative skills assisting various productive teams, networking to drive growth initiatives and fine-tuned writing skills to develop knowledge materials for brand outreach and partnerships.
Overview
11
11
years of professional experience
Work History
Founder/Owner and CEO,CMO
Connexions Federal Services
10.2019 - Current
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures
- Partnered with clients to find and place qualified resources to fill technical and analytic gaps in their workforce
- Developed and implemented operational and marketing strategies to use for smooth subcontracting process flows, social media platforms, conventions and campaigns for internal structure organization
- Established Team and appointed Facility Security Officer (FSO) to guide the FCL process with DCSA. CFS has been granted our fully-adjudicated DoD Top Secret Facility Clearance in less than one calendar year since sponsorship.
- Created and Designed all product promotion plans, marketing initiatives, and marketing budget necessary to increase brand awareness and lead generation for CFS.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Work closely with the CFS President to establish and cultivate business relationships with partners and customers alike with a passion for following through on our service needs and commitments.
- Built strong relationships with internal and external resources to ensure an excellent hiring, onboarding, and overall working experience for all.
Director of Operations
Archima Solutions
07.2021 - 05.2023
- Developed and maintained client relationships to grow business and improve account retention.
- Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
- Monitored business operations, swiftly resolved issues to optimize success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Research and Marketing Associate
Archima Solutions
08.2019 - 07.2021
- Supported business objectives through market research, utilizing diverse techniques and methodologies for data collection.
- Created marketing materials, customer stories and company presentations for internal and external business needs
- Conducted research and collected and analyzed information to prepare reports and documents.
- Seamlessly interacted with colleagues to plan and complete special projects.
Hospitality Team Member
Slater Hospitality
11.2019 - 03.2020
- Provided highest quality customer service standards by anticipating customer needs.
- Welcomed large volume of guests with positive experience and professional impression.
- Collaborated with customer service team to provide exceptional assistance to guests and maintain accurate guest payments
Administrative Assistant
University of Connecticut Foundation
08.2017 - 05.2019
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed, edited and typed complex memos and reports with job-related software.
- Wrote, researched and applied for grant proposals to obtain funding from private and government agencies.
Waitress
Angelo's Pizzaria
05.2013 - 01.2014
- Welcomed guests with personable attitude and handled multiple guest parties during lunch and dinner rushes
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Effectively communicated with the kitchen staff to ensure food was prepared and delivered to the customer according to their requests
Education
Bachelor of Arts - English,Economics, Minor: International Studies
University of Connecticut
Storrs, CT05.2019
Skills
- Operations oversight
- Recruiting and pipeline development
- Customer retention
- Critical thinking
- Content development
- Excellent interpersonal communications
- Staff Training
- Script Proofing
- Market Research
- Salesforce CRM Experience
Languages
Hindi
Native or Bilingual
Timeline
Director of Operations
Archima Solutions
07.2021 - 05.2023
Hospitality Team Member
Slater Hospitality
11.2019 - 03.2020
Founder/Owner and CEO,CMO
Connexions Federal Services
10.2019 - Current
Research and Marketing Associate
Archima Solutions
08.2019 - 07.2021
Administrative Assistant
University of Connecticut Foundation
08.2017 - 05.2019
Waitress
Angelo's Pizzaria
05.2013 - 01.2014
Bachelor of Arts - English,Economics, Minor: International Studies
University of Connecticut
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