Ankitkumar Patel
San Jose,CA
Summary
Dedicated and vigilant security professional with 2 years of experience in ensuring the safety and security of guests, staff, and property in hospitality environments. Adept at implementing effective security measures and protocols to prevent incidents and respond promptly to emergencies. Seeking to contribute expertise in maintaining a secure environment for guests and employees at Sure Stay Cal Expo, Sacramento.
Overview
5
5
years of professional experience
Work History
Concierge Attendant
Mansion on Sutter
12.2023 - Current
- Greeted guests upon arrival and provided them with information about the hotel's services and amenities.
- Organized transportation for guests, including taxis, limousines, shuttles, and rental cars.
- Provided directions to local attractions and businesses in the area.
- Handled all guest inquiries in a friendly and professional manner.
- Processed payments for reservations, tickets, or other services requested by guests.
- Scheduled appointments for spa treatments, restaurant reservations. for guests.
- Maintained an up-to-date knowledge of local events and attractions to recommend to guests.
- Responded promptly to requests from guests via phone or email.
- Coordinated luggage storage and delivery with housekeeping staff when needed.
- Compiled daily reports detailing occupancy rates, room availability.
- Monitored security cameras throughout the property to ensure safety of guests and employees alike.
- Set up conference rooms with food and beverages and audio/visual equipment according to client requirements.
Security Officer
Citiguard Security Guards - Los Angeles
Sacramento, CA
12.2021 - 10.2023
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security or loss prevention incidents.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Hotel General Manager
The Hotel Majestic
06.2019 - 11.2021
- Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Monitored staffing levels to ensure adequate coverage at all times while controlling labor costs.
- Implemented new technologies such as online booking systems or automated check-in and check-out processes.
- Collaborated with sales team on special promotions or packages for guests.
- Created marketing plans to increase visibility of the hotel's brand in local markets.
- Maintained relationships with vendors including catering services and travel agencies.
- Identified training needs among employees according to business requirements.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Handled guest complaints and offered complimentary services for hardship cases.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Administered new hire paperwork and maintained employee files.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Responded to and resolved guest issues or complaints.
Education
MBA -
University of Ballarat
Melbourne, Victoria07-2013
BBA -
University of Ballarat
Melbourne Victoria12-2011
Skills
- Proficient in security protocols, emergency response procedures, and surveillance systems
- Strong observational skills with the ability to detect and assess potential security threats
- Excellent communication and interpersonal skills for interacting with guests, staff, and law enforcement
- Ability to remain calm and composed under pressure while handling emergencies or stressful situations
- Detail-oriented with a commitment to maintaining a safe and secure environment for all stakeholders
Timeline
Concierge Attendant
Mansion on Sutter
12.2023 - Current
Security Officer
Citiguard Security Guards - Los Angeles
12.2021 - 10.2023
Hotel General Manager
The Hotel Majestic
06.2019 - 11.2021
MBA -
University of Ballarat
BBA -
University of Ballarat
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