Ankit Passi
Windsor Mill,MD
Summary
Results-driven IT professional with extensive experience in Automation and Manual testing, software development, and help desk support. Proficient in utilizing Selenium WebDriver, JIRA, and various testing frameworks to ensure robust software performance. Excels at collaborating with cross-functional teams to enhance user experience while refining system requirements. A self-motivated problem-solver dedicated to continuous improvement in software quality processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automation Tester
Leidos
Woodlawn, MD, MD
05.2021 - 09.2023
- Collaborated closely with cross-functional teams to analyze and validate functional requirements, ensuring testability and alignment with user needs.
- Developed test plans and scripts to validate software functionality, performance and usability.
- Conducted smoke tests to ensure that new builds were stable enough for further testing.
- Developed automated test scripts for regression and functional testing using Selenium WebDriver.
- Identified, documented, tracked and resolved defects found during the software development process using Jira and Confluence.
- Participated in sprint planning meetings with developers and product owners to understand upcoming features and changes.
Help Desk Specialist
Social Services Administration
Woodlawn, MD, MD
06.2020 - 04.2021
- Diagnosed and resolved user issues by applying proven troubleshooting methods, ensuring minimal downtime and maintaining high user satisfaction.
- Led the upgrade of system hardware and software across over 1000 workstations, resulting in a 20% improvement in system performance and scalability.
- Maintained accurate records of customer interactions using helpdesk tracking software(CAPRS).
- Resolved escalated helpdesk tickets within SLA timelines.
- Maintained inventory records of all IT equipment in the organization's premises.
- Assisted users in connecting to the corporate network remotely via VPN or other remote access technologies.
Quality Assurance Analyst
American IT Resources
Baltimore, MD, MD
05.2019 - 05.2020
- Reviewed product requirements documents, functional specifications, and technical design documents to create detailed test cases.
- Executed automated tests using Selenium WebDriver for cross browser and platform compatibility.
- Created regression tests for existing software apps to ensure changes do not introduce new bugs.
- Created and implemented test plans, strategies, and processes to ensure the quality of applications.
- Performed manual testing on web-based applications for functionality, usability, compatibility, and system integration.
- Supported user acceptance testing (UAT) by preparing test environments and assisting users.
- Participated in daily scrum meetings with development teams to discuss progress of projects.
Education
BS in Information Systems in Management -
University of Maryland Global Campus
Baltimore, MDSkills
- Testing scripts
- Technical Analysis
- Test Cases
- Software Development
- Documentation Management
- Testing tools
- Hardware and software installation
- Java
Certification
- HDI Customer Service
- GAQM Certified Software Quality Analyst (CSQA)
- MCP (in process)
Timeline
Automation Tester
Leidos
05.2021 - 09.2023
Help Desk Specialist
Social Services Administration
06.2020 - 04.2021
Quality Assurance Analyst
American IT Resources
05.2019 - 05.2020
BS in Information Systems in Management -
University of Maryland Global Campus