Ankur Amin

• Concentrating on risk management and mitigation within the global Talent Acquisition organization, this includes developing policies and ensuring compliance, monitoring controls, and executing enterprise risk initiatives.
• I contributed to the development of our Change Management Program, which is designed to filter and stabilize all changes involving technology or processes. As part of this program, I created a JIRA process and workflow that streamlined the ticketing process.
• Contributed to the development of the Third-Party Program in Talent Acquisition by establishing processes, evaluating risks, and formulating controls to mitigate identified risks. Collaborating with our Global Delivery team to streamline their involvement in the recruitment process. Crafting strategies to optimize hiring efficiency and enhance the candidate experience.
• I am responsible for overseeing the records retention strategy within our Risk, Strategy, and Execution team, ensuring compliance with our records retention policies.

• Led the identification, assessment, prioritization, and monitoring of significant risk exposures.
• Continuing to monitor the risk and control environment, and recommend to stakeholders to ensure exposures are kept at acceptable levels.
• Leading the implementation of the Issue Management framework to identify and manage issues when discovered during risk mitigation activities, including oversight of associated action plans.
• Update risk management and related policies and procedures.
• Monitor KRIs for early warning signs of approaching risks, including developing potential actions for mitigation.
• Collaborate with internal audit, compliance, privacy, and other assurance functions to improve the overall efficiency of the second and third lines of defense.

• Participated in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area
• Monitored moderately complex business specific programs and provided risk management consulting to support the business in designing and implementing risk mitigation strategies
• Developed and enhanced the business risks and control environment through execution of the Risk and Control Self-Assessment (RCSA) program
• Partnered across lines of business to ensure consistent approaches to business initiatives and program implementation, risk assessments and risk mitigation ensuring the design and performance of controls are effective and sustainable.

• Participated in identifying, assessing, managing, and mitigating current and emerging risk exposures within Control Management functional area
• Monitored moderately complex business specific programs and provided risk management consulting to support the business in designing and implementing risk mitigation strategies
• Developed and enhanced the business risks and control environment through execution of the Risk and Control Self-Assessment (RCSA) program
• Partnered across lines of business to ensure consistent approaches to business initiatives and program implementation, risk assessments and risk mitigation ensuring the design and performance of controls are effective and sustainable.

• Recruited to develop Self Assurance Activities (SAA) for Home Lending Processing and Sales business lines, also to lead the Intake Program for our Assurance and Monitoring Teams
• Managed development, implementation, and monitoring of risk-based business programs with high to moderate risk ratings
• Developed and enhanced the business risks and control environment through execution of the Risk and Control Self-Assessment (RCSA) program
• Partnered across lines of business to ensure consistent approaches to business initiatives and program implementation, risk assessments and risk mitigation ensuring the design and performance of controls are effective and sustainable
• Created the JIRA workflow for Capital Markets, Retail Operations, and Servicing to monitor all work coming into the Assurance and Monitoring teams.

Recruited to assist in leading 575 centralized team members, consisting of managers, processors, underwriters, and closers. Partnered with the Sales Regional Manager and Fulfillment Site Leader in the development and oversight of team member onboarding, leadership training events, team member development, training, corrective action, overall production support, and team member engagement. Worked with Risk and Compliance to identify gaps in the workflow and implement key strategies to mitigate gaps. Implemented the DRI Model (Directly Responsible Individual) with the leaders to allow them to take ownership and drive accountability to development, engagement, recognition, and reporting.

Key milestones include:

Develop management routines - Establish reporting, metrics, and set expectations surrounding delivery and communication of project/process initiatives, providing a clear line of sight to stakeholders and risks associated. Harnessed business resources and project teams to collaborate and drive toward a common end state aimed at providing superior service to customers, while reducing process waste and closing risk gaps.

Project/Process Management: Responsible for the overall strategic direction, management, and delivery of projects and process initiatives. Focusing on reducing process waste and delivery of highly impactful business enhancements aimed at putting the customer first.

Cross-Functional Leader - Managed several initiatives with cross-functional impacts to Retail Home Lending Operations, including developing and implementing various customer-centric focused activities to help deliver consistent service throughout Home Lending.

• Recruited to lead a team of 12 – 15 Home Lending Processing team to identify, capture and drive process improvement initiatives that impact customer experience with Refinances and Purchasing a home
• Developed and supported a team culture of evaluating methodologies through an operational excellence lens versus a preventative lens with a constant focus on risk, ensuring the process is followed, and to deliver top notch Customer Experience.