ANKUR MEHANDROO
Poway,California
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
20
20
years of professional experience
Work History
Owner
Jeep Doctor
TEMECULA, CA
11.2022 - Current
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Conducted performance reviews for employees on a regular basis.
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Organized events such as trade shows and conferences.
- Reviewed legal documents related to business operations.
- Ensured compliance with applicable laws and regulations related to business operations.
- Created marketing campaigns to attract new customers.
- Ensured compliance with local, state, and federal regulations.
- Managed daily operations of business, including hiring and training staff.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed industry trends to develop competitive strategies.
- Monitored performance of personnel against goals set forth by the company.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Store Owner
Arjun Supermarket
AUCKLAND, BLOCKHOUSE BAY
06.2016 - 12.2022
- Negotiated contracts with vendors to secure best prices for products.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Ensured compliance with state and local laws regarding business operations.
- Established safety protocols for handling hazardous materials within the store environment.
- Organized and scheduled staff to maximize efficiency in the store.
- Maintained records of sales, profits and losses within the store.
- Created a unique shopping experience for customers by providing personalized service.
- Developed and implemented a customer loyalty program to increase repeat business.
- Monitored competitor activities to stay informed of industry changes.
- Provided training for employees on product knowledge and customer service techniques.
- Cultivated relationships with customers to promote repeat business.
- Identified areas of improvement for increased productivity or cost savings initiatives.
- Developed store policies and procedures to ensure customer satisfaction.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Managed inventory levels, restocking shelves as needed.
- Tracked employee performance and provided feedback regularly to ensure quality standards were met.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Oversaw the maintenance of all equipment used in the store's operations.
- Increased business by developing new marketing and promotional strategies.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Kept team on track by assigning and supervising activities and giving constructive feedback.
- Developed team leaders and managers from within to offer employees career development opportunities.
- Planned promotional campaigns for new products or specials.
- Directed and managed employees to consistently meet performance targets.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Hired and trained new department managers to increase team oversight and productivity.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Store Manager
Wendys Restaurant
AUCKLAND, Botany
03.2004 - 12.2015
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Updated POS system with new products and promotional offers.
- Performed regular price checks to ensure competitive pricing.
- Developed relationships with suppliers to negotiate better prices.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Diploma in Business - Business Administration And Management
Newzealand Business School
Auckland 11-2004
Skills
- Regulatory Compliance
- KPI Management
- Business Management
- Marketing tactics
- Budget Administration
- Administrative Oversight
- Staff hiring
- Staff Management
- Cost Reduction
- Relationship Building
References
References available upon request.
Timeline
Owner
Jeep Doctor
11.2022 - Current
Store Owner
Arjun Supermarket
06.2016 - 12.2022
Store Manager
Wendys Restaurant
03.2004 - 12.2015
Diploma in Business - Business Administration And Management
Newzealand Business School