Ankur Patel
CORONA,CA
Summary
Focused in Operations with 10+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
GM
Sonesta Select LAX El Segundo
03.2023 - Current
- Improved total guest satisfaction scores by more than 10 points and service scores by 12 points
- Efficiently enhanced productivity in housekeeping, front office, and F&B
- Progressively increased RevPAR by $11.33, average daily room rate (ADR) by $11.49, and occupancy by 2.8%
- Earned distinction for achieving the best beverage income
- Successfully retained lost business and boosted both top-line and bottom-line revenue
- Enhanced productivity while augmenting RevPAR by $4 and ADR by $5
- Outstandingly achieved the most improved QA Inspections.
Director of Operations
Sonesta Redondo Beach and Marina Hotel
03.2021 - Current
- Oversaw daily front desk operations, maintenance, Security, Valet, Bellman, F&B, and housekeeping for more than 100 employees and 7 managers
- Hired, trained, developed, measured performance, disciplined, and scheduled department staff
- Handled guest complaints
- Monitored budget and utilize operational resources
- Achieved team goals through formalized training plans, coaching, and performance management
- Exceeded guest satisfaction scores by over 86% in all critical areas.
Director of Front Office
Crowne Plaza Redondo Beach and Marina
06.2014 - 03.2021
- Monitored and assessed service and satisfaction trends, evaluated, addressed issues, and made improvements
- Developed front-office programs that boosted morale and encouraged team to deliver exceptional service and cost control
- Strategized with team on new processes and actively shared ideas, opinions, and suggestions to improve environment and hotel experience
- Assisted team in handling and solving complaints and incidents, communicating results with corporate management
- Increased guest satisfaction scores by 86% in surveys on Guest satisfaction.
Director of Front Office Operations
The Hotel Fullerton
01.2014 - 05.2014
- Supervised and guided employees through day-to-day work and complex problems
- Prepared reports to assist business leaders with key decision-making and strategic operational planning
- Assisted in recruiting, hiring, and training team members
- Increased guest satisfaction scores by 84% in Guest surveys.
Operations Manager
Staybridge Suites Hotel
09.2013 - 11.2013
- Oversaw daily front desk operations, maintenance, Security, and housekeeping for more than 100 employees and 4 managers.
Guest Service Manager
Holiday Inn Anaheim
08.2008 - 09.2013
- Responsible for Front Office and Guest Service Department.
General Manager
Travelodge of Corona
05.2005 - 08.2008
- Responsible for overall operations of the hotel
Education
Business Administration - Business Administration
University of Phoenix
Ontario, CA06.2006
High School Diploma -
Centennial High School
Corona, CA06.2002
Skills
- Originality and Creativity
- Administrative Management
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Business Leadership
- Finance and Accounting Oversight
- Management Training
- Department Oversight
- IT and technology
- Human Resources Oversight
- Financial Statement Review
- Sales Tracking
- Crisis Communications
- Opera PMS System
- HOLDEX
- IHG Perform
- Strategic planning and execution
- Capital spending
- Operations Management
- Organizational Development
- Marketing expertise
- Staff Training and Development
- Corporate Communications
- Human Resources Management
- Business Analysis
- Vendor Negotiations
- Vendor relationships
- Employee Development
- Business Development
- Client Relations
- Labor Cost Controls
- Efficient multi-tasker
- Purchasing
- Staff Development
- Exceptional interpersonal communication
- Workflow Planning
- Client Account Management
- Strategic Planning
- Change Implementation
- Team training and development
- Staff Training
- Consistently meet goals
- Schedule Management
- Project Planning
- Market Analysis
- Staff Management
- P&L Management
- Marketing
- Expense Control
- Program Administration
- Recruitment
- Total Quality Management
- Motivation
- Training and coaching
- Business Administration
- Skilled negotiator
- Risk Mitigation
- Networking abilities
- Employee Scheduling
- Team Player
- Time Management
- Leadership and team building
- Team Leadership
- Problem Resolution
- Effective leader
- Relationship Building
- Customer Relations
- Staff training/development
- Administrative Skills
- Deadline-oriented
- Troubleshooting expertise
- Quality Management
- Inventory Control
- Data review
- Performance Improvement
- Process Improvements
- Performance Evaluations
- Account Management
- Community Outreach
- Budget coordination
- Sales Team Development
- Performance Analysis
- Cost analysis and savings
- Budget Analysis
- Budget Development
Accomplishments
- Completed Sonesta / AHLA GM leadership program in 2022
- Promoted to GM positions in 2023
- Main contributor in transitioning the hotel from IHG to Sonesta without assistance from on-site tech
- Responsible for 2 other hotels in transitioning from Marriott Courtyard to Sonesta Select brand
References
- Winnie Kwok, 408-639-8546
- Kelli Mabry, Regional Director of Revenue Management, 310-728-0010
- Robert Routh, GM at Sonesta LAX, 310-628-3058
Certification
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
Timeline
GM
Sonesta Select LAX El Segundo
03.2023 - Current
Director of Operations
Sonesta Redondo Beach and Marina Hotel
03.2021 - Current
Director of Front Office
Crowne Plaza Redondo Beach and Marina
06.2014 - 03.2021
Director of Front Office Operations
The Hotel Fullerton
01.2014 - 05.2014
Operations Manager
Staybridge Suites Hotel
09.2013 - 11.2013
Guest Service Manager
Holiday Inn Anaheim
08.2008 - 09.2013
General Manager
Travelodge of Corona
05.2005 - 08.2008
Business Administration - Business Administration
University of Phoenix
High School Diploma -
Centennial High School
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
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