Accomplished Quality Assurance professional with over 15 years of experience in the pharmaceutical and medical device industries. Proven expertise in managing external manufacturing relationships, ensuring compliance with cGMP and FDA regulations, and leading complex projects. Adept at driving process improvements, managing risks, and building strong partnerships with stakeholders. Demonstrated ability to handle multiple priorities, adapt to changing environments, and influence quality decisions effectively.
Overview
17
17
years of professional experience
Work History
Senior Manager Quality ExM
Bristol Myers Squibb
12.2020 - Current
CMO Relationship Management: Manage CMO relationships from a quality and compliance perspective, including monitoring quality metrics, performing annual risk assessments, and executing oversight as defined by SOPs. Author and execute Risk Mitigation Plans as needed.
Product Disposition and Compliance: Determine the disposition of drug products according to BMS and regulatory specifications and standards. Review and approve change requests generated internally or by External Manufacturers.
Quality Reviews and Investigations: Review Annual Product Quality Reviews (APQRs) authored by Contract Manufacturers/Packagers and supplement APQRs as required. Investigate and/or evaluate manufacturing and packaging deviations or incidents and associated Corrective and Preventive Actions (CAPAs). Provide direction and recommendations for future actions.
Quality Agreements and Protocols: Review and approve Quality Agreements, product quality complaint investigations, and validation/qualification protocols and reports from External Manufacturers as defined in related Quality Agreements.
SOP Management and Regulatory Compliance: Write, review, and implement SOPs to ensure compliance with current BMS standards and cGMP. Represent Bristol Myers Squibb during FDA/other regulatory inspections and corporate GMP compliance audits. Assist with the preparation of audit observations and participate in audits (For Cause) of North American External Manufacturers.
Cross-Functional Team Representation: Represent Quality on cross-functional teams within the "Virtual Manufacturing Plant," Technical Transfer teams, Supplier Selection, Serialization, Manufacturing, and Packaging launch teams.
Achievements:
Quality-to-Quality Meetings: Initiated and led weekly meetings with partners to address and streamline quality-related topics, improving resolution times and aligning with business core values.
Process Improvement Projects: Co-led the complaint process mapping initiative to simplify and remove redundant steps, saving numerous hours during the APQR process and improving efficiency across different Virtual Plant Teams (VPTs).
Timely Batch Disposition: Ensured on-time release of batches for CMOs by timely review and release by team members, meeting business demands and continuity. Tracked and updated team members on the on-time release matrix.
Principal QA Specialist
Roche Molecular Diagnostics
07.2016 - 12.2020
Quality Systems Expertise: Provided support as a Subject Matter Expert in quality systems, including validation principles, risk assessment, FMEA, engineering design, and statistical process control fundamentals.
Strategic Collaboration: Collaborated with Global Operations on strategic business direction and decisions, including moderate and complex risk quality review/approval to ensure compliance with SOPs, industry standards, and regulatory requirements.
Cross-functional leadership: Led EDMS and QMS cross-functional subject matter expert forums for continuous improvement. Performed quality review and approval of internal and third-party deviations, laboratory investigations, change requests, and CAPAs.
Partnership Building: Built and maintained strong partnerships with other site and functional leaders to ensure alignment around strategic projects and day-to-day activities, fostering mutually successful working relationships.
Agile Leadership: Acted as a role model for Agile Leadership behavior by leading quality monitoring activities in all production, packaging, and warehouse areas to ensure quality and compliance for products, processes, and batch documentation.
Performance Tracking: Tracked and trended performance against quality metrics and statistical reports for management reviews, identifying site-specific concerns and opportunities for improvement (OFI).
Regulatory Communication: Communicated significant quality or regulatory issues and risks that may impact product quality or regulatory compliance on time to Executive Management.
Audit Leadership: Led and supported internal audits and GMP/Gemba walk-throughs of manufacturing facilities, analytical laboratories, engineering (facilities), and warehouses to sustain inspection readiness.
Process Enhancement: Independently led the enhancement of processes, complex projects, and workshops as the Quality lead using Six Sigma methodologies.
Achievements:
Human Error Reduction Project: Managed the implementation of Electronic Batch Records (EBR), reviewing over 350 investigations and evaluating different failure modes. This project reduced time, resources, and costs, saving approximately 1,052 hours.
SOP Streamlining: Streamlined 12 different QC testing SOPs and 6 forms into one document, simplifying the process, and removing redundant steps, and non-value-added requirements. This initiative saved significant time and effort, earning the Henry Erlich Innovation Award for Roche Global Operational Innovation in 2018.
Batch Disposition Cycle Time Reduction: Controlled and supported a cross-functional team project to reduce batch disposition cycle time for drug products manufactured at Contract Manufacturing Organizations. Improved the process by eliminating waste, resulting in a 53% reduction in conditional release cycle time and a 37% reduction in final batch disposition cycle time, leading to resource savings and on-time delivery of the final product.
QA Supervisor
Aurolife Pharma
12.2015 - 07.2016
Team Leadership and Performance: Led, coached, and mentored 12+ IPQA Associates across 3 shifts in a controlled substance manufacturing/packaging environment and offsite receiving facility.
Quality and Compliance Oversight: Managed Deviations, CAPAs, Change Control, and product quality complaints, ensuring timely closure. Executed validations (IQ/OQ/PQ) for new and existing equipment and processes.
CMO Relationship Management: Oversaw contract manufacturing operations, ensuring adherence to quality standards. Implemented change controls, reducing non-conformance rates by 18%.
Continuous Improvement: Supervised APQRs and managed statistical quality trends, driving continuous improvement initiatives that enhanced product quality and stability.
Senior QA Operations Oversight
Sun Pharma
02.2013 - 12.2015
Batch Record Management: Led the review and disposition of API, intermediates, and finished products, ensuring timely release and GMP compliance.
Regulatory Compliance: Represented BMS during regulatory inspections and audits, ensuring successful outcomes and strengthening regulatory relationships.
Corrective Actions Oversight: Developed and implemented CAPAs, improving deviation resolution times by 30%.
Interdepartmental Coordination: Facilitated coordination between Product Development, Supply Chain, and Regulatory Affairs, optimizing QA processes and supporting a 20% increase in project turnaround time.
Quality Assurance Associate/Supervisor
Hikma Pharmaceuticals
02.2008 - 02.2013
Managed External Partners to ensure products manufactured/packaged for Hikma met regulatory requirements.
Built robust communication channels with internal and external partners to achieve organizational objectives.
Reviewed and approved Deviations, Investigations, CAPAs, and Change Controls.
Led batch documentation release, adhering to company procedures, specifications, and regulatory requirements.
Supervised projects transferring new products from development to manufacturing (process scale-up, equipment, packaging, and shipping validation).
Identified the root cause of product functionality failure, optimized processes, and avoided manufacturing shutdown.
Validated packaging parameters to reduce reject rates and meet customer delivery commitments.
Education
Master of Business Administration (MBA) -
Preston University
Bachelor of Science in Chemistry -
Gujarat University
Skills
Regulatory Compliance: Expertise in cGMP, FDA regulations, and compendial requirements
Project Management: Proven ability to lead and manage complex projects, including onboarding new CMOs and technology transfers
Systems Proficiency: Skilled in SAP, Document Control and Archiving (DCA), and Electronic Document Management Systems (EDMS)
Communication & Leadership: Strong negotiation, communication, and presentation skills Effective at building relationships and influencing decision-making
Quality Systems: Experience with Six Sigma methodologies, statistical process control, and quality metrics tracking