Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ankur Patel

Redlands,CA

Summary

Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

EHR Specialist

Christ Community Health Services
01.2023 - Current
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Performed walk-throughs for new hires to aid in technological onboarding processes.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Used remote login tools to assist clients with technical and product questions.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Lead Office/Preceptor

Christ Community Health Service
03.2005 - Current
  • Monitored and coached team on routine tasks critical to day-to-day operations.
  • Supervised team of 4 employees, delivering mentoring, continuous training and guidance in job challenges.
  • Trained new employees on daily tasks and procedures to teach staff eclinical database skills, resulting in knowledgeable and high-performing team.
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Responded to customer questions and complaints by resolving issues personally or referring to management.
  • Assisted with recruiting efforts by reviewing applications and scheduling interviews.
  • Processed copay payments
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
  • Assisted manager by implementing new policies and training entire team on latest procedures.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.

Patient Care Technician/Transporter

Baptist Memorial Hospital Memphis
05.1999 - 10.2001
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to bell or light signal calls to assist patients with needs.
  • Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Assisted with patient admissions, discharges and transfers.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Restocked unit frequently with necessary medical supplies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Kept instruments and equipment clean and sanitized.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.

Education

High School Diploma -

Trezevant High School
Memphis, TN
05.1994

Some College (No Degree) - RN Nursing

Southwest Tennessee Community College
Memphis, TN

Skills

  • Strategic Planning
  • In-Depth Research
  • Special Needs Clientele
  • Employee Relations
  • Decision-Making
  • Critical Thinking

Timeline

EHR Specialist

Christ Community Health Services
01.2023 - Current

Lead Office/Preceptor

Christ Community Health Service
03.2005 - Current

Patient Care Technician/Transporter

Baptist Memorial Hospital Memphis
05.1999 - 10.2001

High School Diploma -

Trezevant High School

Some College (No Degree) - RN Nursing

Southwest Tennessee Community College

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