Ankur Sengupta
Kolkata
Summary
- Organized Manager with over 15 years of experience leading successful transitions in both onsite and remote environments. Demonstrated expertise in Travel and Expense management within Operations and Consulting sectors, complemented by a valid US B1/B2 Visa. Proven ability to streamline processes and enhance operational efficiency, driving significant cost savings for organizations. Career objectives focus on further leveraging strategic planning skills to optimize travel operations globally.
- Dedicated professional in Travel & Expense Management and Corporate Card Administration, skilled in regulatory compliance and fraud analysis. Proven track record in administration, implementation, reconciliation, and delivering exceptional customer support. Expertise in streamlining processes to enhance efficiency and mitigate risk. Aiming to leverage strong analytical skills to contribute to an organization focused on financial integrity.
- Dynamic Client Relations Manager with a proven track record in leading high-performing teams to achieve business objectives. Known for consistently exceeding expectations through exceptional quality and operational efficiency. Expertise in motivating team members to drive success and enhance overall performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Genpact Enterprise Risk Consulting LLP
Kolkata
02.2024 - Current
- Managing two T&E teams (team members from India, China, and the UAE) and the SAP Concur administrator for one of the clients as well. Corporate card administration for two pharmaceutical companies.
- Conducted testing of software and systems to ensure quality and reliability.
- Getting PIDs created, along with monthly and quarterly billing. Monitoring billing with the FP&A team and updating the pipeline business forecasting.
- Successfully transitioned both processes remotely.
- Testing and connecting with Concur IT for configuration changes and application enhancements
- SOP documentation was completed and approved by the client within the proposed timeline.
- Adapting with shift timings for both the processes and monitoring process issues and escalations.
- Monthly governance with stakeholders is done for both processes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Deputy Manager
Wipro
Kolkata
09.2022 - Current
- Direct point of contact for any escalations for T&E and Corporate Card Admin reporting to T&E tower lead
- Managing a Team of 18 members from Kolkata location
- Driving Governance, weekly and daily calls with the stake holders with post transition challenges
- Monitoring daily, weekly and monthly end closure activities
- Performing 1-0-1 with all the DR's on monthly basis and providing feedback on their performances
- Providing ratings and feedbacks to the AM's and team members
- Preparing RCA for all the errors identified during T&E and Corporate Card activities (Concur& non-Concur)
- Providing requested reports through Cognos version 10 & 11 reporting
- Have worked on query studio, report studio
- Schedule reports for a certain time frame to be executed
- Executing reports for personal expenses for Concur and bank reconciliation purpose, total spend attendee details, cash & corporate card transactions
- For errors raising tickets with the Concur support IT team to help resolve the issue
- Corporate card issue, closure, approval in portal, fraudulent notification alert, Credit enhancement, reinstating card, rush card delivery and stamp duty payment monitoring, requesting late payment fee reversal to the bank after investigation/reconciliation
- Monitoring Idoc items, open items clearing, posting and making sure the payment is getting picked up by the payments team
- Lodge card statement posting
- Monthly CBCP Statement reconciliation
- Driving monthly calibration call from Wipro's end to the stake holders
- Making sure that SLA and KPI'S are met
- Quality checks done for calls and emails and feedback shared with the team
Senior Consultant / Assistant Manager
Genpact Enterprise Risk Consulting LLP
Kolkata
05.2010 - 09.2022
- Leading a T&E project responsible for transitioning the process and maintaining compliance through Analytics script driven tools and AI's
- Review covering regulatory guidelines and fraud analysis through Regulatory and fraud and Policy monitor tool(RFPM Analytical tool)
- Adhering to Anti Bribery Anti Corruption (ABAC), Foreign Corrupt Practices Act (FCPA) anti-bribery, UK Bribery Act (UKBA) and reporting out to the clients
- Monitoring transactions with Govt
- Employees, political campaigns/elections, Gifts/Entertainment costs incurred for third party employees
- Adhering to the company T&E and P-Card policy and suggesting enhancements to the client to the policies and auditing tools such as E-Travel, Certified AppZen user, Power BI, RFPM Regulatory Fraud and Policy Monitor tool for analytical auditing through Cora AI
- Project Transitions and Stabilization, Process improvement & enhancements to the T&E/P-Card policies and expense tools of stake holders and supporting in standardization of processes
- Received Recognition Award (Bronze Award) twice in a single quarter by the leadership year - 2015
- Received appreciation letter from the Vice President of Genpact for remarkable performance in the project
- Received Award (Bronze and Silver) from the process owners for outstanding performance year - 2016
- Received Bronze award for transitioning LATAM T&E project year - 2017
- Received Bronze award for an appreciation email from the stake holder of Singapore - 2019 Awarded deferred payout for exceptional call handling of the Global transition leader year - 2014
- Major activities during transitioning projects analyzing In-Fight Projects, IT Landscape, Action-Issues, Process Maps, Process FTE Analysis, COPIS, Process exceptions, SOW, Publish reports, current SLA by customer, company to be SLA, Volumes, backlog data, FMEA, Deliverables
- Testing the rules in RFPM (Cora AI) UAT and Prod environment, with the help of source data and business rules data
- Handled T&E processes of managed services 6 members
- Provided T&E and P-Card policy & system improvement ideas
- First level of escalation for all the T&E (including Corp Card admin queries)
- Investigating fraud and non compliant discrepancies that were discovered during audit process (Audit the Auditor)
- Audit of all the outgoing emails and calls attended by the team members and providing feedback accordingly on daily basis during Team huddles
- Conducting Email writing sessions and how to handle the irate customers on calls on weekly basis
- Process improvement ideas shared with the leadership and implemented in the process for P-Card process (manual) and global travel and expense corporate card programme as well as process for service now ticket auto responses
- Managed up till 15 members for operations
- Reviewing SOX controls which includes effectiveness of the controls
- Audit the T&E exception approvals based on the random selection of AI (Oversight tool)
- Site level trainer for T&E domain for Build Program
- Responsible for upgrading controls in Concur application, sharing samples as per legal requirements, reporting monthly audit on Air, Duplicate, Miscellaneous Expense as well as Corp Card Expense
- Highlighting policy violations instantly to clients to take necessary action
- Providing FY report for total spend as per the Sunshine Act
- Working for Concur integration projects, creating support tickets with Concur IT, and providing updates to the project Manager
- Managed testing through test environment of Concur for API flow testing for a new portal
- Concur system enhancements discussed with stake holders and post approval with the help of Concur support team engaging and getting implementations concluded within agreed time line
Consultant
Capgemini India Ltd
Kolkata
02.2009 - 05.2010
- Handled Expense reimbursements of inter-company employees, reclassification of Time & Expenses, conducting Routine, Amex, Air Audits on monthly basis
- Fulfilled financial objectives by forecasting requirements, scheduling expenditures, initiating corrective actions
- Handled Inter-Company Calls for North American Accounting Centre for expense related issues and timesheet submission related issues in Replicon application and Oracle GFS
- Maintaining continuous follow-ups with the employees regarding the audit notices
- Supported users in setting up their accounts in Travel & Expense system
- Revenue generation from the duplicate claims and personal expenses through corporate credit cards
Trainee
Ma Foi Management Consultants Ltd
Bangalore
10.2008 - 01.2009
- Company Overview: Thomson Corporation(International) Private Ltd
- Processing invoices on a daily basis
- Invoice with purchase orders and non-purchase orders processed in SAP ERP
- Proper coders taken from people soft application
- Maintaining the TAT for respective urgent invoices
- Calculating VAT amount, Shipping & withhold taxes
- Handling the purchase order discrepancy cases on a daily basis
- Calling the buyers and vendors when required
- Building relationship with key points of contact within the Business Service Centre across the globe, processes and other functions in order to maintain a clear understanding of the process
- Thomson Corporation(International) Private Ltd
Associate
Wipro Ltd
Kolkata
09.2007 - 03.2008
- Providing Customer Support for an I.S.P
- Of North America, which included resolving issues with internet connectivity and software applications and up selling plans of the company
- High end technical customer support provided
- Giving technical support on windows and vista platforms
- Maintaining a good rapport with the customers and resolve the issue understanding the customers query
- Managed customer relations and customer service through daily communication and interaction
- Worked on the customer feedback
Education
Bachelor of Commerce -
Ananda Chandra College of Commerce
Jalpaiguri, Bengal01.2002
Skills
- Advanced skills in SAP Concur Admin level, Power App admin and collaborator between operations and Concur support (IT) for system improvement implementations
- Corporate Card admin level, Cognos 11 reporting, Oversight Tool, Replicon (time and expense management), ServiceNow
Certification
- School of Effective and Aspiring Leaders (SEAL)
- AppZen Certified Professional
- Certified AppZen Expense Audit
- AppZen Certified Analytics for Expense Audit
- Artificial Intelligence in the Real World
- Certified Fraud Examiner (CFE) II Essentials II Masterclass
- Mini MBA in Innovations and Digital Transformation
Accomplishments
- Received Recognition Award (Bronze Award) twice in a single quarter by the leadership year - 2015.
- Received Gold Award for Managing two processes without any escalations
- Received appreciation letter from the Vice President of Genpact for remarkable performance in the project.
- Received Award (Bronze and Silver) from the process owners for outstanding performance year - 2016.
- Received Bronze award for transitioning LATAM T&E project year - 2017.
- Received Bronze award for an appreciation email from the stakeholder of Singapore - 2019.
- Awarded deferred payout for exceptional call handling of the Global transition leader year - 2014.
References
References available upon request.
Timeline
Manager
Genpact Enterprise Risk Consulting LLP
02.2024 - Current
Deputy Manager
Wipro
09.2022 - Current
Senior Consultant / Assistant Manager
Genpact Enterprise Risk Consulting LLP
05.2010 - 09.2022
Consultant
Capgemini India Ltd
02.2009 - 05.2010
Trainee
Ma Foi Management Consultants Ltd
10.2008 - 01.2009
Associate
Wipro Ltd
09.2007 - 03.2008
Bachelor of Commerce -
Ananda Chandra College of Commerce
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