ANKUR SINGH
Reno
Summary
Experienced Business Systems Analyst with 6+ years of success in driving operational efficiency through workflow automation, business process improvement, and ERP/CRM system support. Adept at translating business needs into system requirements, leading digital transformation projects, and creating training/documentation to support adoption. Proven track record in stakeholder collaboration, change management, and continuous improvement. Currently pursuing an MBA with a focus on business analytics and entrepreneurship.
Overview
8
8
years of professional experience
Work History
Business Systems Analyst
University of Nevada
06.2023 - Current
- Led change management and UAT for Archibus implementation across University campus, created training materials, Knowledgebase Articles, and tutorial videos for Phase 1 launch
- Designed and developed multiple OnBase applications and workflows to digitize and automate business processes:
- Campus Fee Opt-In Form: Reduced in person cashier’s office traffic and paper use
- National Guard Waiver & Student Payment Agreement: Streamlined student loan and waiver processes
- Card Key Request (Police Services)
- Self-Supporting Program Fees: Enhanced approval workflows
- Researched and implemented ECSI loan integration, enabling automated FTP file transfer from PeopleSoft
- Led retention policy adoption in OnBase across departments, reducing digital storage by 8%
- Provided SQL based data extraction and analysis support using SQL Server Management Studio
- Collaborated with Workday Knowledge Team to improve security role assignment processes and update priority content
- Spearheaded the scanning and digitization initiative for over 600,000 payroll records, enhancing security and accessibility
SUPPORT QUALITY ASSURANCE SPECIALIST
OKTA
06.2021 - 03.2023
- Designed performance management models with KPIs to evaluate Technical Support Engineer effectiveness
- Managed QA agents to ensure timely reviews and quality benchmarks
- Led Root Cause Analysis initiatives for escalated customer issues; partnered with engineers to deliver executive-level reports
- Built dashboards and reports to track QA results and operational performance across teams
- Created and maintained QA process documentation and trained support staff to ensure alignment
QUALITY ASSURANCE ANALYST
Stanford Federal Credit Union
08.2017 - 05.2021
- Maintained 98% compliance through thorough QA audits of financial products and transactions
- Led implementation of Fluix for workflow automation, reducing turnaround time on branch operations and reduction in paper usage across the credit union
- Partnered with IT and Retail to improve digital processes and reporting standards
- Supported data analysis efforts to mitigate risk and uncover efficiency opportunities
AUTHENTICATION ANALYST
Symantec Corporation
12.2016 - 05.2017
- Conducted due diligence for SSL and Code Signing Certificate applicants
- Documented client communications and verified compliance using CRM tools
- Supported system implementation and contributed to authentication process improvements
Education
MBA (In Progress) -
University of Nevada, Reno
Reno, NV05.2025
B.S. - BUSINESS ADMINISTRATION and CRIMINAL JUSTICE
California State University of East Bay
01.2016
GENERAL EDUCATION -
Ohlone College
01.2012
Skills
- Business Process Analysis
- Workflow Automation
- SQL & Data Querying
- ERP/CRM Systems
- UAT & System Testing
- Documentation & Training
- Cross-Functional Collaboration
- Change Management
- Technical Support
- KPI Tracking
- Strategic Planning
- Microsoft Office Suite
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Business Systems Analyst
University of Nevada
06.2023 - Current
SUPPORT QUALITY ASSURANCE SPECIALIST
OKTA
06.2021 - 03.2023
QUALITY ASSURANCE ANALYST
Stanford Federal Credit Union
08.2017 - 05.2021
AUTHENTICATION ANALYST
Symantec Corporation
12.2016 - 05.2017
B.S. - BUSINESS ADMINISTRATION and CRIMINAL JUSTICE
California State University of East Bay
GENERAL EDUCATION -
Ohlone College
MBA (In Progress) -
University of Nevada, Reno
Similar Profiles
ANANDH M U T H U G A N E S A NANANDH M U T H U G A N E S A N
Teaching Assistant at University of NevadaTeaching Assistant at University of Nevada
Melanie EnriquezMelanie Enriquez
Usher at University of NevadaUsher at University of Nevada
Alluri Naimisha Alluri Naimisha null
Student Worker at University of NevadaStudent Worker at University of Nevada