Ankur Solanki
Salt Lake City,UT
Summary
. Diligent and dedicated Butler with 8 years of experience in hospitality management. Exemplary communication and administrative skills. Offering demonstrated 3 year history of anticipating employer needs and keeping affairs organized.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Internship in Hospitality & Management
Hyatt Regency Salt Lake City
10.2022 - 10.2023
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
HOUSE MANAGER
BUTLER
09.2021 - 07.2022
- Supervising and training household staff
- Overseeing the work of contractors
- Overseeing procurement of household goods
- Looking after guests
- Organizing dinner parties and events
- Being hands-on with all administrative duties, including:
- Paying bills
- Budgeting
- Managing household schedules
- Being a good communicator, understanding the client’s likes and dislike
- Being knowledgeable on a wide range of areas related to the role
- Being responsible, efficient, discreet and organized
- Always having a good memory for all the schedules & daily routine work process.
Butler
BRIJ RAMA HOSPITALITY PVT LTD
02.2020 - 04.2021
- Assign colleagues’ work schedules, and ensure that colleagues are performing
- Assist Housekeeping with the cleanliness and maintenance of corridors and guestrooms
- Assist guests with luggage, transportation arrangements and bookings, and bid them farewell
- Assist with any plans or arrangements the guest intends to make during their stay
- Completes daily side work and product requisition
- Create extra-special moments for guest at every opportunity, including recognizing and celebrating birthdays, anniversaries, etc
- Ensures a safe and sanitary work environment for self and others
- Maintain high standards of personal appearance and grooming, outlined by Plaza grooming policy
- Maintains a clean work area in accordance with established standards and procedures
- Make any reservations requested prior to arrival and create an itinerary
- Manage the refreshment bars in all guestrooms
- (ordering, inventory, storage)
- Perform such functions as to include but not be limited to
- Performs daily set up of bar and service areas
- Performs other general equipment and supply cleaning, polishing and organization tasks as assigned
- Prepares and assists other team members in the preparation of food items, non-alcoholic and alcoholic beverages with proper garnishes
- Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed
- Provide balcony dinners and creates secret spaces for guests privacy and romance by thoughtful and caring service
- Reports any unusual occurrences or requests to the Manager or Duty Manager
- To assist with any plans or arrangements the guest intends to make during their stay
Assistant Outlet Manager
AIRRTOAST
06.2019 - 02.2020
- Assist in recruitment, on boarding and training of all colleagues and supervisors
- Assists Colleagues in the development and implementation of innovative promotional and sales events
- Consistently offer professional, friendly and engaging service
- Create loyal and trustworthy colleagues who take pride in their work, providing the highest possible level of service Develop employees by providing ongoing feedback, establishing performance expectations and conducting performance reviews
- Ensure their work place including staff housing, reflects the culture of a safe, secure and healthy environment
- Provide on-the-floor supervision and support to colleagues
- Review guest comments, respond to any concerns
- Taking care of daily inventory, Material ordering
Beverage server
BRIJ RAMA PALACE
12.2015 - 01.2019
- Attends in-service programs, seminars, and workshops as directed
- Assisting in special events
- Demonstrate our value of teamwork by genuinely cooperating and assisting fellow associates
- Perform set-up and closing side-work; stocks service station, makes coffee, etc
- Present trays as necessary; prepares flatware “roll-ups”
- Sets up and delivers meal trays and food carts to the dining room as instructed
- Work collaboratively with fellow leaders and associates to resolve customer concerns through service recovery
- Responsible for performing all side-work duties
- Have full knowledge of and assist guests with breakfast, Lunch & Dinner, offerings in an informative and helpful manner
- Perform other duties such as scraping and stacking dishes, carrying linen to and from laundry area and running errands
- Portion, assemble, and wrap food or place it directly on plates for service to guests
- Prepare beverage items
Food & beverage Associate
COUNTY INN & SUITES, CARLSON GROUP
10.2014 - 07.2015
- Be positive, friendly, helpful and professional even when working under pressure
- Breakdown trays of soiled dishes and linen in the dish room according to established standards
- Learn to work quickly and efficiently in a busy environment
- Maintains clean and stocked workstation
- Make all guests feel welcome, valued and special
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Provides personalized service and uses guest name
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Answer the telephone according to standards
- Be familiar with the operation of the P.O.S system
- Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position
- Consistently upsell food, beverage and promotional items to guests
- Check outgoing orders for quality and accuracy of set up
Education
Diploma - Hotel Management & Tourism
Ramada plaza hotel
2014
Intermediate - undefined
UP BOARD SCHOOL
2013
undefined
SARVODYA PUBLIC SCHOOL
2012
Skills
- Health Code Requirements
- Quality Assurance
- Process Transactions
- Food Storage
- Guest Experiences
- Product and Service Sales
- Maintaining Clean Work Areas
- Order Accuracy
- Timely Food Delivery
- Customer Needs Assessments
- Front Desk Operations
Certification
- food safety License - 2023
Languages
English
Full Professional
Spanish
Elementary
Hindi
Native or Bilingual
Timeline
Internship in Hospitality & Management
Hyatt Regency Salt Lake City
10.2022 - 10.2023
HOUSE MANAGER
BUTLER
09.2021 - 07.2022
Butler
BRIJ RAMA HOSPITALITY PVT LTD
02.2020 - 04.2021
Assistant Outlet Manager
AIRRTOAST
06.2019 - 02.2020
Beverage server
BRIJ RAMA PALACE
12.2015 - 01.2019
Food & beverage Associate
COUNTY INN & SUITES, CARLSON GROUP
10.2014 - 07.2015
Diploma - Hotel Management & Tourism
Ramada plaza hotel
Intermediate - undefined
UP BOARD SCHOOL
undefined
SARVODYA PUBLIC SCHOOL
- food safety License - 2023
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