Ankur Raj Poudel
Kalanki,Kathmandu
Summary
Committed banking professional with a track record in customer service, transaction handling, and cross-departmental support. Pursuing a Master's degree with a background in trade finance and account services. Brings a detail-oriented and analytical approach to banking operations, coupled with a proficiency in MS Office and multilingual capabilities in English, Nepali, and Hindi.
Overview
3
3
years of professional experience
Work History
Trainee Junior Assistant
Machhapuchchhre Bank Limited
01.2022 - 08.2022
- Performed teller duties including cash and check deposits/withdrawals.
- Assisted in the loan department with document preparation and customer interactions.
- Helped customers with issuing ATM and credit cards, as well as setting up mobile banking services.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Managed customer inquiries and resolved issues to ensure customer satisfaction.
Banking Operation Intern
Nepal Investment Bank Limited
06.2019 - 08.2019
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported the general services department by managing administrative tasks and client communications.
- Gained exposure to trade finance operations, assisting with transaction processing and compliance checks.
- Assisted the accounts department with basic accounting tasks and maintaining financial records.
- Gathered, organized and input information into digital database.
Education
Master of Economics - Economics
Ratna Rajyalaxmi Campus
Pradarshani Marg, Kathmandu2025
BBA - Accounting
Nepal Commerce Campus
Minbhawan, Kathmandu2019
High School Diploma -
United Academy
Kumaripati, Lalitpur2015
Skills
- Proficient in MS Office Suite
- Experienced in customer service and banking operations
- Basic computer and technical skills
- Strong multitasking abilities
- Detail-oriented approach
- Fluent in English and Nepali; conversational Hindi
Timeline
Trainee Junior Assistant
Machhapuchchhre Bank Limited
01.2022 - 08.2022
Banking Operation Intern
Nepal Investment Bank Limited
06.2019 - 08.2019
Master of Economics - Economics
Ratna Rajyalaxmi Campus
BBA - Accounting
Nepal Commerce Campus
High School Diploma -
United Academy
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