ANKUSH SHARMA
Field Service Representative
Gurugram,Haryana
Summary
Skilled Field Service Representative with over 15 years of experience in the aerospace industry supporting various aftermarket and service engineering activities for Pratt & Whitney. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. A comprehensive understanding of the on-wing and off-wing technical issues.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Field Service Representative
Pratt & Whitney
09.2017 - Current
- Representing OEM at internal and external platforms and maintaining presence at airline location.
- Providing technical assistance through on-site guidance and troubleshooting, including use and proper interpretation of data and technical instructions.
- Assisting customer to drive service bulletin implementation and field actions, to minimize operational interruptions.
- Monitoring airline's daily fleet performance, operational issues and collaborate with fleet technical management team.
- Liaising with network MROs.
- Responsible to provide entry into service support to new customers.
- Accountable for issuing timely and accurate reports for management on any critical event.
- Participating in regular internal and external customer support meetings to communicate status updates and issues to program management team.
- Collaborating with customer technical services team as and when needed to ensure quickest response is provided to customer during critical troubleshooting and AOG's.
- Reviewing and closure of lease return engine records.
- Supporting and providing coverage to other regions as and when needed.
- Participating in internal projects and initiatives run by Pratt & Whitney.
Lead Engineer
HCL Technologies
06.2016 - 08.2017
- Worked as field data collector and ensured all accurate data is fed in the portal in timely manner.
- Ensured accurate and timely reporting of in-service field events to senior management.
- Provided coverage in FSRs absence. Conducted internal meetings and shared reports internal and external stakeholders.
- Coordinated with network MROs and Fleet Management team to ensure we have latest updates on customer engines.
- Ensured weekly status reports shared with customer for review.
- Participated in regular internal and external customer support meetings.
Senior Design Engineer
Cyient
02.2015 - 06.2016
- Primary focal for PWC 307 turbofan engine.
- Conducted monthly and quarterly reliability meetings with customer engineering team.
- Led team of design engineers, providing guidance and support.
- Ensured defined technical packages delivered within agreed timescale, agreed cost and quality.
- Participated in regular internal and external customer support meetings.
- Collaborated with customer engineering and field service representatives to ensure timely closure of open events.
Senior Aircraft Maintenance Technician
SpiceJet
11.2010 - 01.2015
- Handled 5 to 6 technicians and managed their duties and roster.
- Improved team productivity by providing comprehensive training to junior technicians on essential aircraft maintenance skills.
- Enhanced communication among team members through regular meetings and updates, fostering a collaborative work environment.
- Ensured safety compliance by conducting thorough pre-flight checks and routine maintenance tasks.
- Maintained detailed records of all maintenance activities, ensuring accurate documentation for regulatory compliance purposes.
- Collaborated with engineers to troubleshoot complex technical issues, leading to more effective problem-solving and resolution.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
Trainee Aircraft Maintenance Technician
Kingfisher Airlines
07.2008 - 04.2010
- Worked in line maintenance and wheel brake overhaul shop.
- Assisted engineers in repair and overhaul of wheels and brakes.
- Assisted engineers during troubleshooting and snag rectification.
Education
Post Graduate Diploma - Operations Management
Narsee Monjee Institute of Management Studies
Mumbai, Maharashtra 08.2018 - 09.2021
Bachelor of Technology - Aeronautical Engineering
Singhania University
Jhunjhunu, Rajasthan 01.2017 - 06.2018
Bachelor of Science - Physics, Chemistry & Mathematics
Indira Gandhi National Open University
New Delhi 07.2012 - 12.2015
Certificate Course - Aircraft Maintenance Engineering
JRN Institute of Aviation Technology
New Delhi 08.2005 - 07.2008
Skills
Engine Maintenance
Accomplishments
- EASA Part 147 approved engine type maintenance course on PW1100G-JM.
- Basic Aircraft Maintenance Engineer's License 15063 issued by DGCA, Government of India
- Completed six months On-Job practical training in 2008 with Mesco Airline, Juhu Aerodome, Mumbai, India.
- Attended Pratt & Whitney's annual FSR's conference in Barcelona, Kentucky, and Ho Chi Minh City in 2018, 2022 and 2023 respectively.
- Visited Pratt & Whitney's Columbus Engine Center in Georgia.
Additional Information
• Rstars achievement award in May 2023 for collaboration. The IndiGo CFT was indeed successful in restructuring the maintenance agreement with the customer.
• Appreciation award in August 2022 from the customer fleet director for being vigilant and helpful in resolving the over-billing activities at P&W Engine Leasing which resulted in minimizing the monthly billing to the contract.
• Eagle award from Commercial Serviceable Assets team, West Palm Beach Engine Center and Columbus Engine Center in August 2021, February 2021, and August 2019 respectively for being dependable and accountable.
• Eagle award for customer focus team of the month in February 2021 for improved reliability of the fleet by ensuring the on-time completion of two major retrofits.
Timeline
Post Graduate Diploma - Operations Management
Narsee Monjee Institute of Management Studies
08.2018 - 09.2021
Field Service Representative
Pratt & Whitney
09.2017 - Current
Bachelor of Technology - Aeronautical Engineering
Singhania University
01.2017 - 06.2018
Lead Engineer
HCL Technologies
06.2016 - 08.2017
Senior Design Engineer
Cyient
02.2015 - 06.2016
Bachelor of Science - Physics, Chemistry & Mathematics
Indira Gandhi National Open University
07.2012 - 12.2015
Senior Aircraft Maintenance Technician
SpiceJet
11.2010 - 01.2015
Trainee Aircraft Maintenance Technician
Kingfisher Airlines
07.2008 - 04.2010
Certificate Course - Aircraft Maintenance Engineering
JRN Institute of Aviation Technology
08.2005 - 07.2008