Ankush Sharma
Hyderabad,Hyderabad
Summary
Dynamic hospitality professional with experience at Hotel Celare, excelling in guest relations and problem-solving. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in data entry and managing front desk operations, ensuring smooth check-ins and check-outs while maintaining high service standards.
Overview
2
2
years of professional experience
Work History
J1
Hotel Celare
05.2025 - Current
- Front desk operations
- Guest service management
- Handling guest complaints and issues.
- Resolving issues for an incredible guest stay experience
- Check-in and check-out
- Rooms allotment and management
- Night audit.
- Guest relations.
- Developed and maintained courteous and effective working relationships.
Intern
The St Regis Goa Resort
10.2023 - 08.2024
- Managed kitchen operations
- Prepared the mise-en-place for everyday shift.
- Organizing and setting up kitchen for smooth operations.
- Analyzed problems and worked with teams to develop solutions.
Intern
The Leela Goa
09.2023 - 10.2023
- Analyzed problems and worked with teams to develop solutions.
- Worked with the team in streamlining everyday duties for smooth operations.
Education
BBA - Tourism And Hospitality Management
National Institute of Tourism And Hospitality Management
Hyderabad07-2024
Skills
- Good Telephone Etiquette
- Data entry
- Task prioritization
- Team Player
- Interpersonal skills
- Guest management
- Problem solving
- Pressure handling
- Time management
- Multitasking
- Dependable and responsible
- Verbal communication
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Full Professional
Telugu
Full Professional
Timeline
J1
Hotel Celare
05.2025 - Current
Intern
The St Regis Goa Resort
10.2023 - 08.2024
Intern
The Leela Goa
09.2023 - 10.2023
BBA - Tourism And Hospitality Management
National Institute of Tourism And Hospitality Management