Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Analisa Rojas

Brooklyn,NY

Summary

Committed and hardworking with experience . Dedicated to resolving issues, answering customer questions and. Creative problem-solver versed in customer service.

Overview

8
8
years of professional experience

Work History

Cashier

Ctown Supermarket
09.2020 - Current

. Work efficiently and collaboratively with internal departments and vendors to ensure seamless operational processes. Effectively communicate any issues or discrepancies to the appropriate teams to maintain a smoothly functioning checkout process.

. Skillfully operate a cash register, scanning items, itemizing purchases, and attention to detail in all monetary exchanges.

. Proactively address customer issues and concerns to ensure their shopping experience is satisfactory. Listen attentively to customers, empathize with their needs, and take prompt action to resolve any problems, aiming to exceed their expectations.

. Maintain a balanced cash drawer through precise counting at the beginning and end of each shift . Reconcile discrepancies and report any irregularities promptly to supervisors.

. Knowledge to assist customers effectively.

. Uphold checkout operations by adhering to company policies and procedures.

. Demonstrate a high level of integrity and honesty in handling transactions, ensuring all customers are charged accurately and that no items are overlooked or missed.

. Maintain a pristine and hygienic shopping environment by consistently upholding rigorous cleaning standards and ensuring a visually appealing and inviting space for customers.

. Receive positive feedback from customers on numerous occasions for providing outstanding service, contributing to a positive reputation for the store

Package Handler

FedEx:Ground
02.2020 - 05.2020
  • Demonstrated exceptional organizational skills by sorting and routing deliveries accurately.
  • Safely loaded parcels into FedEx ground vehicles while ensuring proper handling procedures were followed.
  • Consistently adhered to safe package handling practices to avoid potential accidents or damages.
  • Expertly scanned parcels for tracking purposes, contributing to an efficient and reliable delivery process.
  • Successfully managed packages of varying sizes and weights, employing physical strength and flexibility to handle tasks such as lifting, pushing,pulling, and bending.

Seasonal Driver Helper

UPS Customer Center
10.2019 - 01.2020

 Assist driver with delivering packages to homes and business stores
 Assist driver loading and unloading the truck
 Communicate with dispatchers & handle customer complaints
 Keep the vehicle clean and organized
 Pick up packages from residents and companies
 Obtained signatures and interacted regularly with customers
 Recorded information, such as items received and delivered
 Worked effectively with supervisor, taking and following direction
 Help navigate and tell driver where to go with stops
 Organized packages in delivery trucks and sort out in numerical order
 Provided full customer service to customers when delivering their items Assist driver with delivering packages to homes and business stores
 Assist driver loading and unloading the truck
 Communicate with dispatchers & handle customer complaints
 Keep the vehicle clean and organized
 Pick up packages from residents and companies
 Obtained signatures and interacted regularly with customers
 Recorded information, such as items received and delivered
 Worked effectively with supervisor, taking and following direction
 Help navigate and tell driver where to go with stops
 Organized packages in delivery trucks and sort out in numerical order
 Provided full customer service to customers when delivering their items

Sales Associate

Beauty Planet Supply
02.2019 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introduce promotions and opportunities to customers.
  • Execute pricing: Place or change prices on merchandise.
  • Organize stockroom to insure visibility of products, safely and cleanliness.
  • Direct customers to merchandise within the store.
  • Replenish and restock the store: Shift merchandise to strategic locations for higher sales.
  • provide product suggestions and information.

Group Leader

Williamsburg Community Center
01.2016 - 08.2016
  • Responsible for helping students with homework.
  • Assisted teachers with distribution of snacks.
  • Monitored children
  • Promote good behavior
  • Welcome students as they enter the community center.
  • Direct students to correct department.

Education

High School Diploma -

K071 - Juan Morel Campos Secondary School
215 Heyward St, Brooklyn, NY
06.2018

Skills

 Fluent in English & Spanish
 Team Player: Work well with others
 Strong Interpersonal Skills
 Excellent Organizational Skills
 Problem Solving Skills
 Flexibility/Adaptability

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Cashier

Ctown Supermarket
09.2020 - Current

Package Handler

FedEx:Ground
02.2020 - 05.2020

Seasonal Driver Helper

UPS Customer Center
10.2019 - 01.2020

Sales Associate

Beauty Planet Supply
02.2019 - 10.2019

Group Leader

Williamsburg Community Center
01.2016 - 08.2016

High School Diploma -

K071 - Juan Morel Campos Secondary School
Analisa Rojas