Ashlyn Matthews
Shift Manager
Addison,IL
Summary
Professional retail leader with proven track record in supervisory roles. Adept at managing daily operations, resolving conflicts, and ensuring seamless workflow. Known for fostering team collaboration and achieving high performance standards. Reliable and adaptable with strong focus on customer service and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Manager
Starbucks
Elmhurst, ILLINOIS
10.2020 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Director of Music and Worship
Calvary Church
Addison, IL
02.2022 - Current
- Fostered a positive rehearsal environment, promoting open communication and constructive feedback among musicians.
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists and instrumentalists.
- Evaluated musician performance regularly, offering guidance on areas requiring improvement or adjustment in technique or interpretation.
- Organized seasonal programming schedules that catered to varied audiences preferences while considering performers availability.
- Developed musicians'' skills through focused rehearsals, ensuring high-quality performances.
- Attended regular practices and private lessons to hone skills.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Evaluated performance metrics regularly to assess effectiveness of music ministry programs and identify areas requiring improvement or modification.
- Provided pastoral care to musicians in times of need by offering support, encouragement, and guidance.
- Enhanced congregational worship experience by skillfully directing and arranging music for weekly services.
- Organized special events such as concerts, workshops, and guest performances to foster a vibrant church community centered around music.
- Introduced diverse musical styles into the worship experience to broaden the congregation''s appreciation for music.
- Recruited trained, and mentored volunteer musicians to build a cohesive team dedicated to excellence in worship.
Event Coordinator
Calvary Church
Addison, IL
02.2022 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Brainstormed and implemented creative event concepts and themes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Education
Music And Biblical Studies
Indiana Bible College
Indianapolis, United StatesSkills
Teamwork and collaboration
Problem-solving
Time management
Multitasking
Administrative leadership
Excellent communication
Self motivation
Adaptability and flexibility
Organizational skills
Teaching
Event scheduling
Interpersonal skills
Timeline
Director of Music and Worship
Calvary Church
02.2022 - Current
Event Coordinator
Calvary Church
02.2022 - Current
Shift Manager
Starbucks
10.2020 - Current
Music And Biblical Studies
Indiana Bible College