Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anmar Araim

Anmar Araim

Richmond,TX

Summary

Diligent Nass IQ with proven track record in managing IT services effectively. Successfully led multiple initiatives to improve service delivery and customer satisfaction. Demonstrated expertise in problem-solving and team leadership.

Professional IT services expert with comprehensive experience in managing and optimizing IT operations. Strong focus on team collaboration and delivering impactful results. Adept in strategic planning, problem-solving, and adapting to evolving business needs. Known for reliability, effective communication, and fostering positive work environments. Dedicated Administrator proficient in a wide variety of software programs. Demonstrated expertise in mix-ology, inventory management, and customer service. Skilled in resolving customer complaints, processing orders, and improving customer satisfaction. Talented Customer Service Professional with 6+ years managing customer relationships. Expert in troubleshooting and problem-solving. Results-oriented Systems Analyst with 8+ years' experience in software engineering, system design and troubleshooting. Dedicated Systems Analyst with 10+ years of experience in software installation, system integration and network security. Proven expertise in system analysis, software development and project management. Innovative Systems Analyst with totally more than 16+ years in IT & Operations fields, Offering expertise in software configuration, system architecture and network security. Experienced IT Manager with 10+ years managing complex technology projects and teams. providing exceptional service to high-profile clients. Skilled in budgeting, event planning, and property maintenance. Hardworking IT & Operations Manager with a wide range of experience in property management. Committed to providing excellent customer service and ensuring the highest standards of quality.


Overview

19
19
years of professional experience
1
1
Certification

Work History

IT Service Manager

Nass IQ
10.2024 - 05.2025
  • Optimized resource allocation by effectively prioritizing and managing multiple projects simultaneously.
  • Spearheaded the adoption of best practices in IT service management through regular reviews and audits of existing processes.
  • Reduced downtime and increased user productivity by proactively identifying potential IT issues and addressing them promptly.
  • Managed budgets and resources for IT service delivery, ensuring optimal allocation of investment towards the most impactful initiatives.
  • Streamlined communication between IT teams and stakeholders, ensuring timely resolution of service requests and incidents.
  • Increased customer satisfaction scores by implementing feedback-driven improvements in IT service delivery processes.
  • Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.

Sr. IT & Operation Manager

Cars Group Fainance and Sales
03.2023 - 08.2024
  • Implemented a quality control system to ensure product quality.
  • Collaborated with executive team to develop long-term strategies for the organization.
  • Supervised the maintenance of all equipment in the facility.
  • Negotiated contracts with external suppliers to reduce costs and ensure quality.
  • Developed an internal system for tracking and reporting IT issues, leading to a resolution rate of over 95% within a 24-hour period.
  • Led the implementation of a new cloud-based application suite, improving collaboration and efficiency within the IT department.
  • Developed and managed a budget for IT operations, ensuring the most cost-effective solutions were used.
  • Monitored and maintained the security of all IT systems and networks, protecting against malicious attacks.

Sr. IT System Analyst

KRATON
08.2021 - 03.2023
  • Developed and maintained detailed system documentation, including system design, development, and flow charts.
  • Conducted system troubleshooting, analysis, and resolution for complex software and hardware problems.
  • Provided L3 technical consultation to other departments and IT professionals to ensure system compatibility and performance.
  • Monitored system performance and security systems to ensure optimal performance.
  • Collaborated with IT teams to develop and implement system upgrades and enhancements.

Enterprise Network & System Admin

DATAVOX Inc.
12.2017 - 08.2021
  • Experienced in implementing, configuring and troubleshooting a variety of hardware and software systems and workstations.
  • Installed, maintained and monitored Win Servers and Network security systems to ensure business continuity.
  • Performed system & servers patches and upgrades in a timely manner.
  • Ticket system management and proactively identified and resolved issues.
  • Utilized scripting techniques to automate system maintenance tasks.
  • Established backup and backup and recovery plans to ensure data integrity and availability.

IT Officer

MSI / Tetra-Tech (USAID) Projects
07.2010 - 12.2016
  • Supervised the maintenance of all equipment in the facility.
  • Ensured compliance with all applicable regulations and industry standards.
  • Developed an internal system for tracking and reporting IT issues.
  • Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
  • Successfully managed the deployment of company-wide Win-Servers and VoIP and Vedio-meeting systems.
  • Provided exceptional IT support for staff members, resulting in increased productivity.
  • Led the implementation of a new cloud-based application suite, improving collaboration and efficiency within the IT department.
  • Collaborated with the helpdesk team in the onboarding and training of new employees on the use of IT systems.

IT Team Lead

PCC-IQ
05.2006 - 07.2010
  • Developed an internal system for tracking and reporting IT issues, leading to a resolution rate of over 95% within a 24-hour period.
  • Led the implementation of a new cloud-based application suite, improving collaboration and efficiency within the IT department.
  • Spearheaded the migration of all enterprise systems to a new virtual platform, resulting in improved system performance.
  • Monitored and maintained the security of all IT systems and networks, protecting against malicious attacks.
  • Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.

Education

Bachelor of Science - Computer Science

Al Mamon University College
Baghdad, Iraq
07.2005

Skills

  • Teamwork
  • Work ethic
  • IT governance
  • Communication
  • Problem-solving
  • Attention to detail
  • Incident management
  • Technical leadership

Certification

  • Microsoft Azure Admin AZ-104, Microsoft January 2021 - January 2023
  • VMware Certified Associate - Data Center , VMware July 2018
  • Microsoft Azure Implement Azure Active Directory, Microsoft May 2019
  • CCNA Network management course, Cisco September 2009

Languages

Arabic - Native Speaker
English - Native Speaker

Timeline

IT Service Manager

Nass IQ
10.2024 - 05.2025

Sr. IT & Operation Manager

Cars Group Fainance and Sales
03.2023 - 08.2024

Sr. IT System Analyst

KRATON
08.2021 - 03.2023

Enterprise Network & System Admin

DATAVOX Inc.
12.2017 - 08.2021

IT Officer

MSI / Tetra-Tech (USAID) Projects
07.2010 - 12.2016

IT Team Lead

PCC-IQ
05.2006 - 07.2010

Bachelor of Science - Computer Science

Al Mamon University College

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Anmar Araim