Anmar Khudaysh
Mount Rainer,MD
Summary
Customer Service and Administrative Professional with over 5 years of experience in healthcare administration, telecommunications, and hospitality. Proven track record of streamlining workflows to improve office efficiency and consistently exceeding performance targets in high-volume environments. Expert in bilingual communication, conflict resolution, and patient/customer relations.
Overview
4
4
years of professional experience
Work History
Receptionist
Khaled Al-Drees – Jeddah, Saudi Arabia
09.2021 - 12.2021
- Managed front-desk operations and patient scheduling for a high-traffic facility, ensuring 100% accuracy in data entry and record maintenance.
- Improved daily workflow efficiency by 15% (estimated) by streamlining administrative processes and internal documentation.
- Served as the primary point of contact for patient inquiries, resolving concerns professionally to maintain a high standard of care.
Customer Service Representative
STC (Saudi Telecom Company) – Jeddah, Saudi Arabia
01.2021 - 09.2021
- Handled an average of 50+ high-volume customer calls daily, providing technical and billing solutions with a focus on first-call resolution.
- Collaborated with a cross-functional team to exceed monthly performance targets by 10% in a fast-paced corporate environment.
- Utilized internal CRM systems to accurately document complex interactions and track customer satisfaction metrics.
Restaurant Supervisor
Taiz Springs Company
03.2018 - 10.2020
- Directed daily operations and supervised a service team to ensure high-quality customer experiences and efficient order handling.
- Received frequent commendations for professionalism and empathy in resolving customer complaints and managing service issues.
- Consistently surpassed revenue and service goals through effective staff coordination and proactive problem-solving.
Education
English Language Program - English Language Studies
INTO Oregon State University
Corvallis, OR09-2023
BBA - Management of Health Services And Hospital
Taif University
Taif, Saudi Arabia12-2020
Skills
- Administrative: Appointment Scheduling, Data Entry, Front-Desk Operations, Documentation, Records Management
- Customer Relations: Conflict De-escalation, High-Volume Call Handling, Public Speaking, Patient Advocacy
- Leadership: Staff Coordination, Team Collaboration, Process Improvement, Performance Targeting
- Technical: Microsoft Office Suite, CRM Systems, Multimedia Presentations, Health Administration Software
References
References available upon request
Timeline
Receptionist
Khaled Al-Drees – Jeddah, Saudi Arabia
09.2021 - 12.2021
Customer Service Representative
STC (Saudi Telecom Company) – Jeddah, Saudi Arabia
01.2021 - 09.2021
Restaurant Supervisor
Taiz Springs Company
03.2018 - 10.2020
English Language Program - English Language Studies
INTO Oregon State University
BBA - Management of Health Services And Hospital
Taif University