Ann Yim
La Crescenta,CA
Summary
I am a versatile and a results-driven professional with a strong background in banking, property management, and financial operations. I have a strong focus on customer service, cash handling, and transaction processing. Consistently delivers exceptional service while maintaining high standards, efficiency and building relationships. I have expertise in managing tenant relations, lease administration, and building maintenance coordination, combined with a solid foundation in banking procedures, financial reporting, and accounts management. Skilled in handling budgets, and streamlining payment processes. Known for delivering excellent customer service, ensuring regulatory compliance, and supporting teams in achieving operational efficiency.
Overview
10
10
years of professional experience
Work History
Bank Teller
Wells Fargo
06.2024 - Current
- Managed high-volume transactions while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Assistant Property Manager
The Kutzer Company
08.2022 - 05.2024
- Assists in Managing All Aspects of Building Occupancy and Maintenance
Support the day-to-day operations of residential or commercial properties by coordinating leasing activities, scheduling maintenance, and ensuring compliance with safety and regulatory standards. Monitor occupancy rates, manage tenant move-ins and move-outs, and ensure the property remains well-maintained and fully operational at all times. - Communicates with Tenants Regarding Property-Related Issues
Serve as the primary point of contact for tenants, addressing inquiries, maintenance requests, and concerns in a timely and professional manner. Foster positive tenant relationships by ensuring clear communication and effective resolution of issues, contributing to tenant satisfaction and retention. - Coordinates with Tenants and Third Parties to Address Maintenance and Facility Needs
Schedule and oversee repair work, maintenance inspections, and facility upgrades in coordination with tenants and service providers. Track work orders from initiation to completion, ensuring all maintenance work is conducted efficiently, safely, and to satisfaction. - Meet with Prospective Tenants to Show Properties, Conduct Interviews, and Explain Terms of Occupancy
Conduct property tours for potential tenants, highlighting unit features, amenities, and neighborhood benefits. Interview applicants to assess suitability, respond to questions, and clearly explain lease terms, community policies, and rental procedures to ensure transparency and informed decision-making. - Processes Rental Applications and Conducts Credit and Background Checks
Collect, review, and verify rental applications, including employment history, references, and identification. Perform thorough background and credit checks in accordance with legal and company guidelines, and make recommendations for lease approvals or denials based on established criteria. - Collects Monthly Rent and Maintains Records of Payments and Rental Activity
Oversee rent collection processes, issue payment reminders, and follow up on late payments. Maintain detailed records of all rental activity, including payments, late fees, lease terms, and tenant correspondence, using property management software or manual tracking systems as appropriate. - Prepares Budgets and Financial Reports
Assist in developing annual operating budgets by forecasting revenue and estimating expenses such as maintenance, utilities, and vendor contracts. Generate monthly and quarterly financial reports to track performance against budget, identify variances, and support strategic planning. - Coordinates with Vendors for Maintenance, Landscaping, Security, and Trash Removal
Manage relationships with third-party service providers by securing bids, negotiating contracts, and scheduling regular and emergency services. Ensure all vendor work meets safety, quality, and contractual standards, and verify completion before authorizing payments. - Investigates and Helps Resolve Complaints, Disturbances, and Lease Violations
Respond to tenant complaints and community disturbances with discretion and efficiency. Conduct investigations into noise complaints, lease violations, or unauthorized occupancy, and work with tenants and legal advisors to implement appropriate resolutions, up to and including eviction procedures if necessary. - Assists in the Preparation of Lease Agreements and Legal Documentation
Draft and review lease agreements, lease renewals, addendums, and other legal documents in accordance with property policies and local laws. Ensure all paperwork is properly executed and stored, and assist tenants in understanding their rights and responsibilities under the lease.
Accounting and Administrative Assistant
L3 Oasis Hotel
04.2021 - 02.2023
- Assist the General Manager in Administrative Operations
Provide direct administrative support to the General Manager by preparing, reviewing, and editing internal reports, external correspondence, and business documentation. Act as a liaison between the General Manager and guests, professionally addressing inquiries, resolving concerns, and reinforcing guest satisfaction and brand reputation. - Conduct Accounting and Perform Third-Party Site Audits
Manage financial reporting and reconciliation for transactions from third-party platforms (such as Expedia, Airbnb, and Booking.com). Review financial statements, booking records, and commission structures to ensure accurate and timely reporting. Identify and resolve discrepancies through detailed audits and work with the auditor to ensure all revenue streams are properly documented. - Lead Interviewing and Hiring of New Applicants
Oversee the recruitment process by screening resumes, coordinating interviews, and conducting both virtual and in-person interviews. Collaborate with department heads to determine hiring needs and select qualified candidates. Ensure all new hires meet compliance standards and facilitate onboarding procedures for a smooth transition into the organization. - Manage and Organize Expense Reports and Submissions
Collect, track, and submit expense reports for various departments, ensuring that all expenses are categorized accurately and comply with internal financial policies. Monitor submission timelines and support department heads in preparing monthly and quarterly financial summaries. - Handle Accounts Payable Responsibilities
Oversee accounts payable functions, including processing vendor invoices, matching purchase orders, issuing payments, and maintaining accurate financial records. Liaise with vendors and suppliers to resolve payment discrepancies, negotiate terms when needed, and support month-end and year-end financial closings. - Manage Front Desk Operations and Staff
Supervise front desk operations to ensure professional and efficient guest service. Train, schedule, and manage front desk staff to uphold hospitality standards. Oversee guest check-in/check-out processes, answer guest inquiries, and maintain a welcoming and organized reception area.
Accounting Assistant
Profectus Financial
10.2020 - 04.2021
- Develop and maintain comprehensive accounting portfolios for clients, including financial statements, transaction records, and relevant documentation, ensuring accuracy, compliance, and timely updates based on individual client needs.
- Design and coordinate detailed schedules for clients, including timelines for financial reporting, tax preparation, meetings, and project milestones, to ensure effective time management and adherence to critical deadlines.
- Manage the full accounts payable process, including verifying invoices, reconciling statements, processing payments, maintaining accurate records, and liaising with vendors to resolve discrepancies and ensure timely disbursements.
Gymnastics Instructor/Front Desk Receptionist
The Little Gym
09.2019 - 03.2020
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained records on student attendance, skill development, and achievements for reporting purposes.
- Evaluated student progress regularly through assessments, and adjusting teaching methods.
- Coordinated group activities that fostered teamwork while improving their skills in a fun environment.
Math Tutor
Lee's Tutoring
08.2018 - 05.2019
- Assisted students K-12 in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
- Monitored student progress and provided feedback on performance reports to assist with goal-setting.
Sales Associate
Janes Cakes and Chocolates
11.2016 - 07.2018
- Understanding the store’s inventory and explaining features, benefits, and promotions to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolving customer complaints or issues in a professional and timely manner.
- Working with other team members to meet store goals and ensure smooth operations.
Quality Control Operator
Los Angeles Duplication & Broadcasting
09.2015 - 07.2016
- Improved product quality by conducting thorough inspections and identifying areas for improvement and quality issues in the film/show presented
Education
Bachelor of Science - Sociology
University of Riverside
Riverside, CA06-2023
Associate of Science - Social And Behavioral Sciences
Pasadena City College
Pasadena, CA09-2021
Associate of Science - Natural Sciences
Pasadena City College
Pasadena, CA09-2021
High School Diploma -
La Canada Flintridge High School
La Canada Flintridge01-2017
Timeline
Bank Teller
Wells Fargo
06.2024 - Current
Assistant Property Manager
The Kutzer Company
08.2022 - 05.2024
Accounting and Administrative Assistant
L3 Oasis Hotel
04.2021 - 02.2023
Accounting Assistant
Profectus Financial
10.2020 - 04.2021
Gymnastics Instructor/Front Desk Receptionist
The Little Gym
09.2019 - 03.2020
Math Tutor
Lee's Tutoring
08.2018 - 05.2019
Sales Associate
Janes Cakes and Chocolates
11.2016 - 07.2018
Quality Control Operator
Los Angeles Duplication & Broadcasting
09.2015 - 07.2016
Bachelor of Science - Sociology
University of Riverside
Associate of Science - Social And Behavioral Sciences
Pasadena City College
Associate of Science - Natural Sciences
Pasadena City College
High School Diploma -
La Canada Flintridge High School
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