Ann Adkisson
Ely,MN
Summary
Established Collection Officer II with finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work. Adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 13 years of familiarity with regulatory and legal guidelines addressing collections procedures. Team player with experience in leadership and training roles.
Overview
13
13
years of professional experience
Work History
Revenue Collection Officer II
Minnesota Department Of Revenue
06.2010 - Current
- Over 13 years of experience with Revenue Collections policies and procedures. Includes writing and updating procedures for Bankruptcy Program and GenTax Testing.
- Over 4 years of GenTax testing, analysis, and file writing. Resulting in behind-the-scenes knowledge of the GenTax system and how it is used. Including specialty testing in TOP and SRP files and refunds.
- Over 3 years of experience on Bankruptcy Program handling Chapter 7, 11, and 13 cases. Including working with other Tax Divisions to negotiate a $2.2 million Chapter 11 buyout. Time on the program also included handling payments, court correspondence, and Fiduciary Taxes.
- Knowledge of Minnesota tax laws, bankruptcy laws, State Statutes, policies, and procedures for collecting and enforcing these laws.
- Knowledge in additional advanced Collections topics such as probate and receiverships.
- Experience in independent decision-making on collection and non-collection cases according to Collection Division procedures, policies, and State Statutes.
- Experience in independently analyzing financial documents, such as bank records, payment applications, Power of Attorneys, subpoenaed documents, pay stubs, and court records.
- Experience independently working with attorneys and accountants to resolve collection balances and educate customers.
- Work closely with delinquent customers to develop plan of payment in order to rectify outstanding accounts.
- Contact delinquent members by phone, email, and mail to determine the reasons for delinquency and educate them.
- Utilize sharp research skills to track down delinquent account information.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies. Providing helpful, constructive, and accurate feedback.
- Contact customers to discuss late payments and options for remitting amounts due.
- Conducted investigations of customer accounts and payment histories.
- Review, research, and correct discrepancies and customer concerns.
Education
Assoc. in both Marketing and Business Management -
Wisconsin Indianhead Technical College
Superior Wisconsin1999
Skills
- Plain Language Knowledge
- Business and Individual Correspondence Writing
- Financial Reporting and Analysis
- Superior Attention to Detail
- In-Depth Research
- Customer Service Management
- Remote Video Conferencing
- Typing and 10-Key Entry
- Microsoft Excel
- Word Processing
- Performance Improvement
- Customer Relations
- Call Escalation
- Excellent Team Leadership
- Payment Discrepancy Research
Timeline
Revenue Collection Officer II
Minnesota Department Of Revenue
06.2010 - Current
Assoc. in both Marketing and Business Management -
Wisconsin Indianhead Technical College