Ann Anderson
Haughton,LA
Summary
Experienced with intake management, ensuring seamless operations and client satisfaction. Utilizes effective communication and leadership skills to guide teams and improve workflows. Track record of implementing strategic improvements and maintaining high standards in service delivery. To acquire a position with my office skillset and utilize my training and experience to further the company's mission and vision.
Overview
19
19
years of professional experience
Work History
Intake Supervisor
Dean Morris LLC
07.2008 - Current
- Maintained a high level of client satisfaction by addressing concerns promptly and professionally.
- Conducted regular meetings with the intake team to discuss performance metrics, identify areas for improvement, and develop action plans accordingly.
- Ensured accurate data collection and reporting by implementing strict quality control measures.
- Implemented client compliance standards to streamline workflow processes, resulting in increased efficiency within the department.
- Enhanced team productivity with thorough training sessions and regular performance evaluations.
Receptionist
Stockwell Sievert Viccellio Clements & Shaddock
08.2007 - 06.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with the mail distribution and making requested deliveries to the court house for the firm.
Emergency Room Technician
Jennings American Legion Hospital
11.2005 - 05.2007
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
Education
High School Diploma -
Welsh High School
Welsh, LA05-2002
Skills
- Professionalism and ethics
- Case management expertise
- Staff training and development
- Data entry proficiency
- Policy enforcement
- Client confidentiality
- Follow-up skills
Timeline
Intake Supervisor
Dean Morris LLC
07.2008 - Current
Receptionist
Stockwell Sievert Viccellio Clements & Shaddock
08.2007 - 06.2008
Emergency Room Technician
Jennings American Legion Hospital
11.2005 - 05.2007
High School Diploma -
Welsh High School
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