Ann Anderson
Hollywood
Summary
Dynamic professional with expertise in customer service, problem-solving, and communication. Proven ability to reduce complaints by 40% and enhance team onboarding efficiency by 30%, driving significant customer satisfaction. Accomplished professional skilled in technical troubleshooting and customer support. Known for proactive communication that reduces escalation rates and improves customer satisfaction. Ready to leverage expertise to enhance support processes and team performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
credit card retail
Bank of America/ Teleperformance
Fort Lauderdale
01.2023 - 03.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Reduced customer complaint escalations by 40% through proactive communication and first-contact resolution strategies.
- Trained new hires on customer service scripts and compliance procedures, improving team onboarding time by 30%.
Technical Support Representative
Apple/Teleperformance
Fort Lauderdale
03.2021 - 01.2024
- Resolved customer inquiries via phone and email efficiently and accurately.
- Documented technical issues in ticketing system for tracking and follow-up.
- Collaborated with team members to enhance support processes and procedures.
- Maintained up-to-date knowledge of product features and service offerings.
- Troubleshot customer inquiries related to software and hardware issues.
Sales Associate
Ross Dress for Less
Hollywood
10.2018 - 02.2019
- Reduced product returns by 15% by providing accurate product information and setting clear customer expectations.
- Maintained a personal average customer conversion rate of 22%, exceeding the company average by 7%.
- Maintained product displays to ensure an appealing shopping environment.
- Collaborated with team members to restock shelves and organize inventory.
- Engaged customers with product knowledge and answered inquiries effectively.
Education
Professional Coder - Certified Professional Coder
Florida Technical College
Pembroke Pines, FL08-2025
GED -
Sheridan Technical College
Hollywood, FL04-2018
Skills
- Medical coding
- Customer service
- Technical troubleshooting
- Problem resolution
- Team collaboration
- Data entry
- Compliance training
- Communication skills
- Attention to detail
- Basic math
- FLUENT IN American Sign Language
- Organizational skills
- Customer relations
- Verbal communication
- Leadership
Timeline
credit card retail
Bank of America/ Teleperformance
01.2023 - 03.2025
Technical Support Representative
Apple/Teleperformance
03.2021 - 01.2024
Sales Associate
Ross Dress for Less
10.2018 - 02.2019
Professional Coder - Certified Professional Coder
Florida Technical College
GED -
Sheridan Technical College
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